随机工作站：在陌生输入下完成任务｜导游英语整团实训

完整教材 · 中文解释 / 英语音频

随机工作站：在陌生输入下完成任务：完整文字稿与练习

这课解决什么工作问题？

不看标准答案完成六类随机任务，记录实际行为、结果与所需支持。

六个工作站分别是接待核对、数字集合、饮食转述、行程变更、文化追问、费用或交接。观察者改变姓名、人数、时间、问法和答案，不按课文顺序，必要时扮工作人员给实际答复。学习者可用工作清单、地图和正常工作中会用的查询工具，不能看逐字答案；查证时应说明状态并完成后续。记录需要完整示范、提示或独立完成。

不看标准答案完成六类随机任务，记录实际行为、结果与所需支持。
听懂本课6组工作交流，并给出对应回应。
在“观察者不给数字题，改为游客问房型不符并提供酒店“20分钟后才能查看替代房”的答复。请准确转达等待与尚未保证的结果。”的变化情境中使用本课表达。

本次重点词块：against the working list、corrected time、cross-contact、separate check、quoted amount。先理解用途，再跟读；不需要一次记住所有拼写。

完整材料

把这组句子放回本课任务。每句都有具体用途，可以分段练习。

Good morning. Before we leave, may I confirm your booking name and count all seven guests against the working list?

早上好，出发前可确认预订姓名，并按工作名单核对七位吗？

词块对照

against the working list：对照工作名单

You said the meeting was at thirteen minutes past ten; the confirmed time is ten thirty a.m. Please repeat the corrected time and point to the sign.

你说集合是10:13，已确认时间是上午10:30。请复述更正时间并指认标牌。

词块对照

corrected time：更正后的时间

The restaurant says this dish contains meat stock and cannot confirm the absence of cross-contact. Let us explain that limit before you choose.

餐厅说此菜含肉汤，不能确认没有交叉接触。你选择前我们说明这一限制。

词块对照

cross-contact：交叉接触

The driver has confirmed a twenty-minute delay. The organiser has accepted a shorter first stop; I have updated the group and the restaurant with that decision.

司机确认延后二十分钟。组织方同意缩短第一站，我已把决定告知全团和餐厅。

词块对照

The driver has confirmed a twenty-minute delay. The organiser has accepted a shorter first stop; I have updated the group and the restaurant with that decision.：司机确认延后二十分钟。组织方同意缩短第一站，我已把决定告知全团和餐厅。

The canal’s transport role is supported by our source, but the exact date of that individual building needs a separate check. I have noted it for follow-up.

来源支持运河运输作用，但那座具体建筑的确切年代需另查。我已记下后续核实。

词块对照

separate check：另行核实

The quoted amount is for the whole group, not each person. Please check the total and included service before approving the optional transfer.

报价是整团，不是每人。批准可选接驳前，请核对总额和包含服务。

词块对照

quoted amount：报价

Our receiving colleague is here, has met the guests and knows the outstanding issue. The guests have repeated their next step, so this handover can be recorded as complete.

接手同事已到、见到游客并知道未决问题。游客已复述下一步，因此可记录交接完成。

词块对照

outstanding issue：未决问题

句子怎么组合

用行为与证据说明支持程度

I completed…说明已完成行为，I needed a prompt to…说明需要提示；confirmed by标记谁提供确认。观察者记录原话、实际结果与影响，不能用整体流利代替各工作项。

I completed the handover, but I needed a prompt to update the driver after the change.

我完成了交接，但变更后需要提示才更新司机。

词汇与句型讲解

against the working list · 对照工作名单: 例句：Good morning. Before we leave, may I confirm your booking name and count all seven guests against the working list?
corrected time · 更正后的时间: 例句：You said the meeting was at thirteen minutes past ten; the confirmed time is ten thirty a.m. Please repeat the corrected time and point to the sign.
cross-contact · 交叉接触: 例句：The restaurant says this dish contains meat stock and cannot confirm the absence of cross-contact. Let us explain that limit before you choose.
separate check · 另行核实: 例句：The canal’s transport role is supported by our source, but the exact date of that individual building needs a separate check. I have noted it for follow-up.
quoted amount · 报价: 例句：The quoted amount is for the whole group, not each person. Please check the total and included service before approving the optional transfer.
outstanding issue · 未决问题: 例句：Our receiving colleague is here, has met the guests and knows the outstanding issue. The guests have repeated their next step, so this handover can be recorded as complete.

听取新输入 → 取证 → 实际完成 → 结果检查

工作站不按背诵流利给整体分数，逐项记录是否听准、问清、落实和回读；不同表达只要意义准确可接受。

需要修正：~~I answered fluently, so every task was correct.~~

正确或更合适的表达：The observer checks whether the information and action were correct in each task.

流利不等于任务正确，需要按每项实际信息和行为验证。

The hotel has confirmed it can check an alternative room in twenty minutes, but it has not guaranteed a room change. Would you prefer to wait for that check or ask about another available option? I will confirm your choice with reception and agree when we get the next update.

酒店确认二十分钟后可查看替代房，但未保证换房。你愿意等核查，还是询问其他可用选项？我向前台确认选择，并约定何时得到下次更新。

完整工作对话

先听游客或工作人员的话，再尝试回应；需要时看中文与示范。

游客

There are seven of us, not the six on your old list.

我们七位，不是旧名单六位。

导游

Thank you. I will confirm the updated booking with the organiser and vehicle provider before departure, then replace the old count on the working sheet.

谢谢，出发前我向组织方与车辆提供方核实更新，再替换工作单旧人数。

游客

I understood ten thirteen at the bridge.

我理解是10:13在桥边。

导游

You said the meeting was at thirteen minutes past ten; the confirmed time is ten thirty a.m. Please repeat the corrected time and point to the sign.

你说集合是10:13，已确认时间是上午10:30。请复述更正时间并指认标牌。

厨房工作人员

Kitchen speaking. There is meat stock, and we cannot guarantee no cross-contact.

我是厨房，有肉汤且不能保证无交叉接触。

导游

The restaurant says this dish contains meat stock and cannot confirm the absence of cross-contact. Let us explain that limit before you choose.

餐厅说此菜含肉汤，不能确认没有交叉接触。你选择前我们说明这一限制。

游客

Why can you not give me that building’s exact age right now?

为什么现在不能给那座建筑确切年代？

导游

The canal’s transport role is supported by our source, but the exact date of that individual building needs a separate check. I have noted it for follow-up.

来源支持运河运输作用，但那座具体建筑的确切年代需另查。我已记下后续核实。

游客

Is this one hundred and twenty yuan for each person?

120元是每人吗？

导游

The quoted amount is for the whole group, not each person. Please check the total and included service before approving the optional transfer.

报价是整团，不是每人。批准可选接驳前，请核对总额和包含服务。

游客

The next guide has arrived but has not heard about my unresolved booking.

下一位导游到了，但不知道我未解决的预订。

导游

The handover is not complete yet. I will explain the exact issue and the latest confirmed reply, then ask both of you to confirm who follows it up and when.

交接尚未完成。我说明具体问题与最新已确认答复，再请双方确认谁何时继续跟进。

理解与应用练习

先听游客的话。此刻表达的意思是什么？
听力文字提示
There are seven of us, not the six on your old list.
我们七位，不是旧名单六位。
1. 我理解是10:13在桥边。
2. 我是厨房，有肉汤且不能保证无交叉接触。
3. 我们七位，不是旧名单六位。
做完后核对答案与解释
答案：C
A：刚才这句没有表达“我理解是10:13在桥边。”。再听一次，对照关键词与本课完整对话。
B：刚才这句没有表达“我是厨房，有肉汤且不能保证无交叉接触。”。再听一次，对照关键词与本课完整对话。
C：游客的意思是：我们七位，不是旧名单六位。
结合本课情境，哪句修正了“I answered fluently, so every task was correct.”中的问题？
1. I answered fluently, so every task was correct.
2. The observer checks whether the information and action were correct in each task.
做完后核对答案与解释
答案：B
A：这仍是原句。流利不等于任务正确，需要按每项实际信息和行为验证。
B：工作站不按背诵流利给整体分数，逐项记录是否听准、问清、落实和回读；不同表达只要意义准确可接受。流利不等于任务正确，需要按每项实际信息和行为验证。
观察者只换提问顺序、不换任何内容，能充分检验迁移吗？
1. 能，顺序变化等于完全陌生输入
2. 覆盖有限，还需换信息、问法和条件检验实际理解
3. 不需要观察实际答复
做完后核对答案与解释
答案：B
A：这不能妥善完成本课任务。背熟固定问题可能应付重排，陌生事实与条件变化更能检验理解和组织。
B：背熟固定问题可能应付重排，陌生事实与条件变化更能检验理解和组织。
C：这不能妥善完成本课任务。背熟固定问题可能应付重排，陌生事实与条件变化更能检验理解和组织。

场景开口任务

只看任务提纲，先自己说

不看标准答案完成六类随机任务，记录实际行为、结果与所需支持。先按工作顺序自己说，卡住时再打开关键词提示。

against the working list：对照工作名单
corrected time：更正后的时间
cross-contact：交叉接触

先说一遍，再看参考

Good morning. Before we leave, may I confirm your booking name and count all seven guests against the working list? You said the meeting was at thirteen minutes past ten; the confirmed time is ten thirty a.m. Please repeat the corrected time and point to the sign. The restaurant says this dish contains meat stock and cannot confirm the absence of cross-contact. Let us explain that limit before you choose. The driver has confirmed a twenty-minute delay. The organiser has accepted a shorter first stop; I have updated the group and the restaurant with that decision. The canal’s transport role is supported by our source, but the exact date of that individual building needs a separate check. I have noted it for follow-up. The quoted amount is for the whole group, not each person. Please check the total and included service before approving the optional transfer. Our receiving colleague is here, has met the guests and knows the outstanding issue. The guests have repeated their next step, so this handover can be recorded as complete.

早上好，出发前可确认预订姓名，并按工作名单核对七位吗？你说集合是10:13，已确认时间是上午10:30。请复述更正时间并指认标牌。餐厅说此菜含肉汤，不能确认没有交叉接触。你选择前我们说明这一限制。司机确认延后二十分钟。组织方同意缩短第一站，我已把决定告知全团和餐厅。来源支持运河运输作用，但那座具体建筑的确切年代需另查。我已记下后续核实。报价是整团，不是每人。批准可选接驳前，请核对总额和包含服务。接手同事已到、见到游客并知道未决问题。游客已复述下一步，因此可记录交接完成。

参考只是一种说法。可以分句、慢说；需要包括任务的关键信息，不必逐字一样。

换了条件，再完成一次

观察者不给数字题，改为游客问房型不符并提供酒店“20分钟后才能查看替代房”的答复。请准确转达等待与尚未保证的结果。

听取新输入 → 取证 → 实际完成 → 结果检查
先找出变化了哪项信息，再回应。

先说一遍，再看参考

酒店确认二十分钟后可查看替代房，但未保证换房。你愿意等核查，还是询问其他可用选项？我向前台确认选择，并约定何时得到下次更新。

检查是否真正回应了变化。时间、地点、人数或游客需求不能仍然沿用旧情境。

怎样判断这课练到了？

我能完成“不看标准答案完成六类随机任务，记录实际行为、结果与所需支持。”这项任务。
有与实际线路一致的工作材料、事实来源与踩线记录。
由合适观察者按实际任务给出具体证据，关键缺口回练后再验，不凭点击结课。

每项分别记：需要示范、需要提示或可以独立完成。自评与真人现场反馈分开。

明天：只看中文任务，先说出本课三句重点表达。
第3天：换姓名、时间或需求，请同伴用本课游客问题及一种近义问法提问。
第7天：不看全文完成变化情境；卡住的表达回到词块和句型，再试一次。

继续本单元下一课，随后在单元综合任务里再次使用这节课的表达。

进入阶段工作能力任务

游客追问与不同问法

请同伴改变条件和问法。先回答，再核对参考；参考表达可以用自己的简单英语改写。

什么情况需要重练，而不是独立带？

What would make you repeat the assessment rather than lead independently?

先回应，再核对

A critical gap in people, timing, facts, needs or handover requires targeted practice and a new observed task.

人员时间事实需求或交接有关键缺口，需针对补练并换观察任务。

继续追问：

Which course addresses that gap?

一次演练成功就证明所有线路都能带吗？

Can one successful rehearsal prove you can guide every route?

先回应，再核对

No. Readiness must state the route, guests and tasks observed, and any support still required.

不能，应写清观察过的线路游客任务和仍需支持。

继续追问：

What will you verify for a new route?

我们七位，不是旧名单六位。

There are seven of us, not the six on your old list.

先回应，再核对

Thank you. I will confirm the updated booking with the organiser and vehicle provider before departure, then replace the old count on the working sheet.

谢谢，出发前我向组织方与车辆提供方核实更新，再替换工作单旧人数。

我理解是10:13在桥边。

I understood ten thirteen at the bridge.

先回应，再核对

You said the meeting was at thirteen minutes past ten; the confirmed time is ten thirty a.m. Please repeat the corrected time and point to the sign.

你说集合是10:13，已确认时间是上午10:30。请复述更正时间并指认标牌。

我是厨房，有肉汤且不能保证无交叉接触。

Kitchen speaking. There is meat stock, and we cannot guarantee no cross-contact.

先回应，再核对

The restaurant says this dish contains meat stock and cannot confirm the absence of cross-contact. Let us explain that limit before you choose.

餐厅说此菜含肉汤，不能确认没有交叉接触。你选择前我们说明这一限制。

为什么现在不能给那座建筑确切年代？

Why can you not give me that building’s exact age right now?

先回应，再核对

The canal’s transport role is supported by our source, but the exact date of that individual building needs a separate check. I have noted it for follow-up.

来源支持运河运输作用，但那座具体建筑的确切年代需另查。我已记下后续核实。

120元是每人吗？

Is this one hundred and twenty yuan for each person?

先回应，再核对

The quoted amount is for the whole group, not each person. Please check the total and included service before approving the optional transfer.

报价是整团，不是每人。批准可选接驳前，请核对总额和包含服务。

下一位导游到了，但不知道我未解决的预订。

The next guide has arrived but has not heard about my unresolved booking.

先回应，再核对

The handover is not complete yet. I will explain the exact issue and the latest confirmed reply, then ask both of you to confirm who follows it up and when.

交接尚未完成。我说明具体问题与最新已确认答复，再请双方确认谁何时继续跟进。

事实来源与核实范围

WFTGA · 实践导游训练
核实日期：2026-11-04。参考步行、场馆、车上带团、受众适配、时间管理与实际任务评估；本教材未获该机构认证。

The Grand Canal
UNESCO World Heritage Centre；核实日期：2026-11-04。

本页为原创教学材料，含AI辅助编写及神经合成示范音频。示例人名、时间、金额和路线不是实时服务安排。更新日期：2026-11-04。编写与维护：导游研习社项目维护者；反馈教材问题。