收到接团单：把关键条件问完整第03阶段 · 任务课
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  1. 1听例句
  2. 2学表达
  3. 3做练习
出团准备 · 接单、踩线与出团工作准备 · 第1课

收到接团单：把关键条件问完整

核对订单、游客要求与委派信息，发现冲突后取得一致答复。

模拟条件，出团时替换为已确认信息

把这组句子放回本课任务。每句都有具体用途，可以分段练习。

01

I am reviewing booking HZ21 for your Hangzhou visit on Friday.

我正在核对你们周五杭州游览的HZ21号订单。

拆开听，看看怎么说
02

The booking lists six guests, with pickup at nine a.m. in your hotel lobby.

订单列明六位游客，上午九点在酒店大堂接。

拆开听，看看怎么说
03

It includes the guide and vehicle; lunch is paid separately.

订单包含导游和车辆，午餐另付。

拆开听，看看怎么说
04

The listed finish is four p.m. at the same hotel, rather than at the railway station.

所列终点是下午四点同一家酒店，而不是火车站。

拆开听，看看怎么说
05

You mentioned a station drop-off. Let us resolve that difference before we finalise the plan.

你提到送到车站，我们先解决这项差异，再确定计划。

拆开听，看看怎么说
06

The organiser has now confirmed the hotel drop-off with you, and I have updated our working sheet.

组织方现已和你确认送回酒店，我也更新了工作单。

拆开听，看看怎么说
07

Could you confirm the guest number, meeting point and finish so we all have the same information?

可以确认人数、会面地点和结束安排，让我们信息一致吗？

拆开听，看看怎么说

本次重点词块：booking、pickup、hotel lobby、paid separately、drop-off。先理解用途，再跟读；不需要一次记住所有拼写。

本课内容来源与使用说明

WFTGA · 实践导游训练
核实日期：2026-11-04。参考步行、车上、场馆带团、时间管理、受众适配与实践评估范围；本课程未获该机构认证。

查看本课完整文字教材、音频与参考答案
完整教材 · 中文解释 / 英语音频

收到接团单：把关键条件问完整：完整文字稿与练习

这课解决什么工作问题？

核对订单、游客要求与委派信息，发现冲突后取得一致答复。

先用中文工作单理清条件，再用英语确认游客直接相关的内容。不要从“明天带西湖”推断已经包含车辆、午餐和门票。区分日期、人数、接送地点、服务时段、包含项目与另付项目。本课为模拟订单HZ21：六位游客、周五09:00酒店大堂接、16:00同一酒店送回；午餐另付。游客误以为终点是车站，须与委派方核对后更正工作单，不能只口头答应。

  • 核对订单、游客要求与委派信息，发现冲突后取得一致答复。
  • 听懂本课6组工作交流，并给出对应回应。
  • 在“模拟订单写六人，游客说会增加一位。委派方确认车辆可坐七人，午餐仍另付，请更新信息并确认。”的变化情境中使用本课表达。

本次重点词块：booking、pickup、hotel lobby、paid separately、drop-off。先理解用途，再跟读；不需要一次记住所有拼写。

完整材料

把这组句子放回本课任务。每句都有具体用途，可以分段练习。

I am reviewing booking HZ21 for your Hangzhou visit on Friday.

我正在核对你们周五杭州游览的HZ21号订单。

词块对照
  • booking：订单

The booking lists six guests, with pickup at nine a.m. in your hotel lobby.

订单列明六位游客，上午九点在酒店大堂接。

词块对照
  • booking：订单
  • pickup：接客
  • hotel lobby：酒店大堂

It includes the guide and vehicle; lunch is paid separately.

订单包含导游和车辆，午餐另付。

词块对照
  • paid separately：另付

The listed finish is four p.m. at the same hotel, rather than at the railway station.

所列终点是下午四点同一家酒店，而不是火车站。

词块对照
  • The listed finish is four p.m. at the same hotel, rather than at the railway station.：所列终点是下午四点同一家酒店，而不是火车站。

You mentioned a station drop-off. Let us resolve that difference before we finalise the plan.

你提到送到车站，我们先解决这项差异，再确定计划。

词块对照
  • drop-off：送达

The organiser has now confirmed the hotel drop-off with you, and I have updated our working sheet.

组织方现已和你确认送回酒店，我也更新了工作单。

词块对照
  • drop-off：送达
  • working sheet：工作单

Could you confirm the guest number, meeting point and finish so we all have the same information?

可以确认人数、会面地点和结束安排，让我们信息一致吗？

词块对照
  • Could you confirm the guest number, meeting point and finish so we all have the same information?：可以确认人数、会面地点和结束安排，让我们信息一致吗？

句子怎么组合

分清已确认、已提出与仍待回复

have confirmed表示已经取得确认；have requested表示已提出申请，不能当成落实。用The booking says…和The guest says…分别说明订单与游客提供的信息，再问Which detail should we follow?。

The vehicle is confirmed, but the entry time is still pending.

车辆已经确认，但入场时段仍待回复。

词汇与句型讲解

booking · 订单
例句：I am reviewing booking HZ21 for your Hangzhou visit on Friday.
pickup · 接客
例句：The booking lists six guests, with pickup at nine a.m. in your hotel lobby.
hotel lobby · 酒店大堂
例句：The booking lists six guests, with pickup at nine a.m. in your hotel lobby.
paid separately · 另付
例句：It includes the guide and vehicle; lunch is paid separately.
drop-off · 送达
例句：You mentioned a station drop-off. Let us resolve that difference before we finalise the plan.
working sheet · 工作单
例句：The organiser has now confirmed the hotel drop-off with you, and I have updated our working sheet.

The booking lists… / includes… / does not include…

把订单内容说具体，用separately说明另付；发现不同理解时先解决差异，再承诺。

需要修正：The booking include six guest.

正确或更合适的表达：The booking lists six guests.

booking作单数主语，动词用lists；六位游客用复数guests。

The organiser has confirmed space for seven guests in the vehicle. I have changed the guest count to seven; lunch is still paid separately. Could you confirm that this matches your group?

组织方确认车辆可容纳七位游客。我已将人数改为七人，午餐仍另付。可以确认这与你们团队一致吗？

完整游客对话

先听游客或工作人员的话，再尝试回应；需要时看中文与示范。

游客

There will be six of us. Is lunch included?

我们有六个人，包含午餐吗？

导游

It includes the guide and vehicle; lunch is paid separately.

订单包含导游和车辆，午餐另付。

游客

I thought you were taking us to the station.

我以为你们送我们到车站。

导游

You mentioned a station drop-off. Let us resolve that difference before we finalise the plan.

你提到送到车站，我们先解决这项差异，再确定计划。

游客

The organiser has confirmed that we return to the hotel.

组织方已经确认我们返回酒店。

导游

The organiser has now confirmed the hotel drop-off with you, and I have updated our working sheet.

组织方现已和你确认送回酒店，我也更新了工作单。

游客

Where exactly do we find you in the morning?

早上具体在哪里找你？

导游

Please meet me in your hotel lobby at nine a.m. I will have the booking name on my sign.

请上午九点在酒店大堂找我，我的标牌上会有预订姓名。

游客

Can I see which parts we pay for ourselves?

能让我看看哪些项目我们自己付吗？

导游

Yes. This working sheet shows lunch as separate. Please ask before agreeing to any extra service.

可以，这份工作单标明午餐另付。同意任何额外服务前，请先询问。

游客

The six of us will meet you in the lobby and return there at four.

我们六人会在大堂见你，四点回到这里。

导游

That matches the confirmed booking. Please tell me if any of those details change.

这与已确认订单一致，任何信息变化请告诉我。

理解与应用练习

  1. 先听游客的话。此刻表达的意思是什么？

    听力文字提示

    There will be six of us. Is lunch included?

    我们有六个人，包含午餐吗？

    1. 我们有六个人，包含午餐吗？
    2. 我以为你们送我们到车站。
    3. 组织方已经确认我们返回酒店。
    做完后核对答案与解释

    答案：A

    A：游客的意思是：我们有六个人，包含午餐吗？

    B：刚才这句没有表达“我以为你们送我们到车站。”。再听一次，对照关键词与本课完整对话。

    C：刚才这句没有表达“组织方已经确认我们返回酒店。”。再听一次，对照关键词与本课完整对话。

  2. 结合本课情境，哪句修正了“The booking include six guest.”中的问题？

    1. The booking include six guest.
    2. The booking lists six guests.
    做完后核对答案与解释

    答案：B

    A：这仍是原句。booking作单数主语，动词用lists；六位游客用复数guests。

    B：把订单内容说具体，用separately说明另付；发现不同理解时先解决差异，再承诺。 booking作单数主语，动词用lists；六位游客用复数guests。

  3. 游客提出新增项目，但工作单没有写，最合适的处理是什么？

    1. 核实范围、可用性和费用，再取得游客同意
    2. 只在原工作单上加上项目名称
    3. 直接当作已包含安排
    做完后核对答案与解释

    答案：A

    A：新增项目需要确认可实施条件与费用权限，写进工作单之前取得相关方一致。

    B：这不能妥善完成本课任务。新增项目需要确认可实施条件与费用权限，写进工作单之前取得相关方一致。

    C：这不能妥善完成本课任务。新增项目需要确认可实施条件与费用权限，写进工作单之前取得相关方一致。

场景开口任务

只看任务提纲，先自己说

核对订单、游客要求与委派信息，发现冲突后取得一致答复。先按工作顺序自己说，卡住时再打开关键词提示。

  • booking：订单
  • pickup：接客
  • hotel lobby：酒店大堂
先说一遍，再看参考

I am reviewing booking HZ21 for your Hangzhou visit on Friday. The booking lists six guests, with pickup at nine a.m. in your hotel lobby. It includes the guide and vehicle; lunch is paid separately. The listed finish is four p.m. at the same hotel, rather than at the railway station. You mentioned a station drop-off. Let us resolve that difference before we finalise the plan. The organiser has now confirmed the hotel drop-off with you, and I have updated our working sheet. Could you confirm the guest number, meeting point and finish so we all have the same information?

我正在核对你们周五杭州游览的HZ21号订单。订单列明六位游客，上午九点在酒店大堂接。订单包含导游和车辆，午餐另付。所列终点是下午四点同一家酒店，而不是火车站。你提到送到车站，我们先解决这项差异，再确定计划。组织方现已和你确认送回酒店，我也更新了工作单。可以确认人数、会面地点和结束安排，让我们信息一致吗？

参考只是一种说法。可以分句、慢说；需要包括任务的关键信息，不必逐字一样。

换了条件，再完成一次

模拟订单写六人，游客说会增加一位。委派方确认车辆可坐七人，午餐仍另付，请更新信息并确认。

  • The booking lists… / includes… / does not include…
  • 先找出变化了哪项信息，再回应。
先说一遍，再看参考

The organiser has confirmed space for seven guests in the vehicle. I have changed the guest count to seven; lunch is still paid separately. Could you confirm that this matches your group?

组织方确认车辆可容纳七位游客。我已将人数改为七人，午餐仍另付。可以确认这与你们团队一致吗？

检查是否真正回应了变化。时间、地点、人数或游客需求不能仍然沿用旧情境。

怎样判断这课练到了？

  • 我能完成“核对订单、游客要求与委派信息，发现冲突后取得一致答复。”这项任务。
  • 能列出订单中的日期、人数、起终点、包含项目与需求。
  • 能指出待确认事项、负责人和下一次反馈时间。

每项分别记：需要示范、需要提示或可以独立完成。自评与真人现场反馈分开。

  • 明天：只看中文任务，先说出本课三句重点表达。
  • 第3天：换姓名、时间或需求，请同伴用本课游客问题及一种近义问法提问。
  • 第7天：不看全文完成变化情境；卡住的表达回到词块和句型，再试一次。

继续本单元下一课，随后在单元综合任务里再次使用这节课的表达。

进入阶段工作能力任务

游客追问与不同问法

请同伴改变条件和问法。先回答，再核对参考；参考表达可以用自己的简单英语改写。

价格包含我们讨论的所有项目吗？

Does the price cover everything we discussed?

先回应，再核对

Let us compare each item with the confirmed booking. The guide and vehicle are included; lunch is separate in this example.

我们逐项对照已确认订单。本例包含导游和车辆，午餐另付。

继续追问：

Which item is still unclear?

哪些来自游客，哪些由组织方确认？

Which details came from the guest, and which did the organiser confirm?

先回应，再核对

I will mark the source of each detail and resolve any difference before finalising the working sheet.

我标明各项来源，差异解决后才定工作单。

继续追问：

Who confirms the final version?

什么情况会让你不能开始带这团？

What would stop you from starting this tour?

先回应，再核对

An unresolved essential condition, such as the wrong guests or an unconfirmed required service, needs coordination before departure.

接错对象或必要服务未确认等主要条件未结，出发前需协调。

继续追问：

What can be confirmed now?

我们有六个人，包含午餐吗？

There will be six of us. Is lunch included?

先回应，再核对

It includes the guide and vehicle; lunch is paid separately.

订单包含导游和车辆，午餐另付。

我以为你们送我们到车站。

I thought you were taking us to the station.

先回应，再核对

You mentioned a station drop-off. Let us resolve that difference before we finalise the plan.

你提到送到车站，我们先解决这项差异，再确定计划。

组织方已经确认我们返回酒店。

The organiser has confirmed that we return to the hotel.

先回应，再核对

The organiser has now confirmed the hotel drop-off with you, and I have updated our working sheet.

组织方现已和你确认送回酒店，我也更新了工作单。

早上具体在哪里找你？

Where exactly do we find you in the morning?

先回应，再核对

Please meet me in your hotel lobby at nine a.m. I will have the booking name on my sign.

请上午九点在酒店大堂找我，我的标牌上会有预订姓名。

能让我看看哪些项目我们自己付吗？

Can I see which parts we pay for ourselves?

先回应，再核对

Yes. This working sheet shows lunch as separate. Please ask before agreeing to any extra service.

可以，这份工作单标明午餐另付。同意任何额外服务前，请先询问。

我们六人会在大堂见你，四点回到这里。

The six of us will meet you in the lobby and return there at four.

先回应，再核对

That matches the confirmed booking. Please tell me if any of those details change.

这与已确认订单一致，任何信息变化请告诉我。

事实来源与核实范围

WFTGA · 实践导游训练
核实日期：2026-11-04。参考步行、车上、场馆带团、时间管理、受众适配与实践评估范围；本课程未获该机构认证。

本页为原创教学材料，含AI辅助编写及神经合成示范音频。示例人名、时间、金额和路线不是实时服务安排。 更新日期：。编写与维护：导游研习社项目维护者；反馈教材问题。