送站交接：送到正确地点并说明后续｜导游英语接送变化

完整教材 · 中文解释 / 英语音频

送站交接：送到正确地点并说明后续：完整文字稿与练习

这课解决什么工作问题？

核对票面目的与出发站，完成行李、时间、接手人和未决问题交接。

送站要说车站全名，不能只说Hangzhou Station而忽略票面实际站点。明确服务结束位置与游客后续需做什么，工作人员核验或承运手续不能由一句“已经送到”替代。本课模拟票面写Hangzhoudong，司机已确认送到约定入口，接手同事Lin在服务台；到达后核对六人与六件行李，并实际联系接手人。

核对票面目的与出发站，完成行李、时间、接手人和未决问题交接。
听懂本课5组工作交流，并给出对应回应。
在“模拟接手同事未到，但已电话确认十分钟后来服务台。请安排有明确时间地点的等待，向游客说明交接尚未完成。”的变化情境中使用本课表达。

本次重点词块：full name、drop-off、journey estimate、pieces of luggage、receiving colleague。先理解用途，再跟读；不需要一次记住所有拼写。

完整材料

把这组句子放回本课任务。每句都有具体用途，可以分段练习。

Your ticket shows Hangzhoudong Railway Station, so let us use that full name when confirming the drop-off.

票面写杭州东站，因此确认送达时我们使用这个完整名称。

词块对照

full name：完整名称
drop-off：送达

The driver has confirmed the agreed station entrance; I have also checked the current journey estimate with the driver.

司机已确认约定车站入口，我也向司机核对了当前预计路程。

词块对照

journey estimate：预计路程

Please keep the document used for your booking and your journey details ready for the station checks.

请备好购票所用证件与行程信息，用于车站核验。

词块对照

Please keep the document used for your booking and your journey details ready for the station checks.：请备好购票所用证件与行程信息，用于车站核验。

Before leaving the vehicle, let us count six guests and six pieces of luggage, including the small bag under the seat.

下车前，我们核对六位游客和六件行李，包括座位下的小包。

词块对照

pieces of luggage：件行李

Our receiving colleague Lin has confirmed the meeting at the service desk, and I can see Lin waiting there now.

接手同事Lin已确认在服务台会面，我现在看见Lin在那里等。

词块对照

receiving colleague：接手同事

I have introduced you and passed on the later arrival information. Please confirm you know the next step before we finish the handover.

我已介绍双方并转达晚到信息。结束交接前，请确认你知道下一步。

词块对照

handover：交接

句子怎么组合

区分scheduled、estimated与actual

scheduled表示原定，estimated表示目前预计，actual表示实际；delayed by说延后多久，arrive at说具体时刻。换车或换站时说完整名称，并回读车次日期。

The estimated arrival is now two fifty; the pickup is not yet confirmed.

目前预计14:50到达，接客安排尚未确认。

词汇与句型讲解

full name · 完整名称: 例句：Your ticket shows Hangzhoudong Railway Station, so let us use that full name when confirming the drop-off.
drop-off · 送达: 例句：Your ticket shows Hangzhoudong Railway Station, so let us use that full name when confirming the drop-off.
journey estimate · 预计路程: 例句：The driver has confirmed the agreed station entrance; I have also checked the current journey estimate with the driver.
pieces of luggage · 件行李: 例句：Before leaving the vehicle, let us count six guests and six pieces of luggage, including the small bag under the seat.
receiving colleague · 接手同事: 例句：Our receiving colleague Lin has confirmed the meeting at the service desk, and I can see Lin waiting there now.
handover · 交接: 例句：I have introduced you and passed on the later arrival information. Please confirm you know the next step before we finish the handover.

before leaving / including / taking over

before后接动作的ing形式说明离开前要做的事；including避免漏掉小物件。taking over表示接手职责，需要实际双方确认。

需要修正：~~Before leave the vehicle, check your bags.~~

正确或更合适的表达：Before leaving the vehicle, check your bags.

before作介词时，后面接leaving；也可说before you leave。

Lin has confirmed arrival at this service desk in about ten minutes. Please stay together here with me and keep your bags in view. The handover is still pending; I will introduce everyone and confirm the next step when Lin arrives.

Lin确认约十分钟后到这个服务台。请与我一起在这里等，留意行李。交接仍未完成，Lin到后我会介绍双方并确认下一步。

完整工作对话

先听游客或工作人员的话，再尝试回应；需要时看中文与示范。

游客

Our booking just says Hangzhou. Which station are we going to?

预订只写杭州，我们去哪个站？

导游

Your ticket shows Hangzhoudong Railway Station, so let us use that full name when confirming the drop-off.

票面写杭州东站，因此确认送达时我们使用这个完整名称。

游客

Can we put the travel document back in the suitcase?

可以把乘车证件放回箱子吗？

导游

Please keep the document used for your booking and your journey details ready for the station checks.

请备好购票所用证件与行程信息，用于车站核验。

游客

There is one small bag under the seat as well.

座位下还有一个小包。

导游

Before leaving the vehicle, let us count six guests and six pieces of luggage, including the small bag under the seat.

下车前，我们核对六位游客和六件行李，包括座位下的小包。

游客

I cannot see the person taking over.

我看不到接手人。

导游

Please stay with me at the agreed service desk while I contact Lin. I will introduce you once Lin arrives; the handover is not finished yet.

请在约定服务台与我一起等，我联系Lin。Lin到达后我会介绍双方，目前交接尚未完成。

联系人林

Lin speaking. I am here and will help with the next stage.

我是Lin，已经到了，会协助下一阶段。

导游

Thank you. These are the six guests. They have their documents and bags; please confirm the next step with them before I leave.

谢谢，这六位是游客，证件和行李都在，请在我离开前与他们确认下一步。

理解与应用练习

先听游客的话。此刻表达的意思是什么？
听力文字提示
Our booking just says Hangzhou. Which station are we going to?
预订只写杭州，我们去哪个站？
1. 座位下还有一个小包。
2. 预订只写杭州，我们去哪个站？
3. 可以把乘车证件放回箱子吗？
做完后核对答案与解释
答案：B
A：刚才这句没有表达“座位下还有一个小包。”。再听一次，对照关键词与本课完整对话。
B：游客的意思是：预订只写杭州，我们去哪个站？
C：刚才这句没有表达“可以把乘车证件放回箱子吗？”。再听一次，对照关键词与本课完整对话。
结合本课情境，哪句修正了“Before leave the vehicle, check your bags.”中的问题？
1. Before leave the vehicle, check your bags.
2. Before leaving the vehicle, check your bags.
做完后核对答案与解释
答案：B
A：这仍是原句。before作介词时，后面接leaving；也可说before you leave。
B：before后接动作的ing形式说明离开前要做的事；including避免漏掉小物件。taking over表示接手职责，需要实际双方确认。 before作介词时，后面接leaving；也可说before you leave。
哪一种情况才适合记为已完成交接？
1. 已将接手人电话号码发给游客
2. 接手人与游客实际取得联系，职责和下一步已确认
3. 车辆到达入口后导游离开
做完后核对答案与解释
答案：B
A：这不能妥善完成本课任务。交接要求责任与信息有明确接收，不能只以物理到达判断。
B：交接要求责任与信息有明确接收，不能只以物理到达判断。
C：这不能妥善完成本课任务。交接要求责任与信息有明确接收，不能只以物理到达判断。

场景开口任务

只看任务提纲，先自己说

核对票面目的与出发站，完成行李、时间、接手人和未决问题交接。先按工作顺序自己说，卡住时再打开关键词提示。

full name：完整名称
drop-off：送达
journey estimate：预计路程

先说一遍，再看参考

Your ticket shows Hangzhoudong Railway Station, so let us use that full name when confirming the drop-off. The driver has confirmed the agreed station entrance; I have also checked the current journey estimate with the driver. Please keep the document used for your booking and your journey details ready for the station checks. Before leaving the vehicle, let us count six guests and six pieces of luggage, including the small bag under the seat. Our receiving colleague Lin has confirmed the meeting at the service desk, and I can see Lin waiting there now. I have introduced you and passed on the later arrival information. Please confirm you know the next step before we finish the handover.

票面写杭州东站，因此确认送达时我们使用这个完整名称。司机已确认约定车站入口，我也向司机核对了当前预计路程。请备好购票所用证件与行程信息，用于车站核验。下车前，我们核对六位游客和六件行李，包括座位下的小包。接手同事Lin已确认在服务台会面，我现在看见Lin在那里等。我已介绍双方并转达晚到信息。结束交接前，请确认你知道下一步。