接送综合：延误、找人和后续交接｜导游英语接送变化

完整教材 · 中文解释 / 英语音频

接送综合：延误、找人和后续交接：完整文字稿与练习

这课解决什么工作问题？

在到达延误和接客点变化下连续完成接人、通知、送达与接手确认。

模拟六人列车晚到二十分钟，游客到B出口内服务台，原A接客点受限；司机确认C点接，工作人员确认从B到C的安全步行指引。午餐已取得延期答复，下一程同事已确认能等。用“最新状态—位置—人数行李—车辆—影响通知—交接”提纲演练，同伴临时改变一项信息，不准从头背欢迎词掩盖缺漏。

在到达延误和接客点变化下连续完成接人、通知、送达与接手确认。
听懂本课6组工作交流，并给出对应回应。
在“同伴说现场只到五人，第六人仍在另一个出口，且下一程时间不能延后。请先定位第六人并联络相关方，不能声称接齐或擅自丢下一人。”的变化情境中使用本课表达。

本次重点词块：railway update、platform area、pickup point、before boarding、outstanding question。先理解用途，再跟读；不需要一次记住所有拼写。

完整材料

把这组句子放回本课任务。每句都有具体用途，可以分段练习。

The railway update shows your arrival is twenty minutes later than planned. I have told the driver and the receiving colleague.

铁路更新显示到达比原计划晚二十分钟，我已通知司机与接手同事。

词块对照

railway update：铁路更新

Please contact me once you have left the platform area and can read the public exit signs, rather than guess which way to go.

离开站台区域并能读到公共出口标识后请联系我，不要猜方向。

词块对照

platform area：站台区域

You are beside the service desk inside exit B. The desk staff have confirmed you can wait there while I come to you.

你在B出口内服务台旁，工作人员确认我过来时你可在那里等。

词块对照

You are beside the service desk inside exit B. The desk staff have confirmed you can wait there while I come to you.：你在B出口内服务台旁，工作人员确认我过来时你可在那里等。

I have met all six guests and checked the six pieces of luggage. Please tell me now if anything is missing.

我已接到六位并核对六件行李，如有遗漏请现在告诉我。

词块对照

I have met all six guests and checked the six pieces of luggage. Please tell me now if anything is missing.：我已接到六位并核对六件行李，如有遗漏请现在告诉我。

Our original pickup point A is unavailable. The driver has confirmed C, and staff have explained the safe walking route from B.

原A接客点不可用，司机已确认C点，工作人员已说明B到C的安全步行路线。

词块对照

pickup point：接客点

The vehicle is the confirmed blue minibus. We will check its details before boarding and allow more time for the guest who walks slowly.

车辆是已确认的蓝色小巴，上车前核对车辆信息，并为走慢的游客多留时间。

词块对照

before boarding：上车前

The restaurant has accepted the later arrival, and the first commentary will be shorter so that we can keep the agreed finish.

餐厅接受晚到，第一段讲解将缩短，以保留约定结束安排。

词块对照

The restaurant has accepted the later arrival, and the first commentary will be shorter so that we can keep the agreed finish.：餐厅接受晚到，第一段讲解将缩短，以保留约定结束安排。

For the later station transfer, your ticket names Hangzhoudong Railway Station. I have read that full name back to the driver.

稍后送站的票面是杭州东站，我已向司机复述完整站名。

词块对照

For the later station transfer, your ticket names Hangzhoudong Railway Station. I have read that full name back to the driver.：稍后送站的票面是杭州东站，我已向司机复述完整站名。

Lin has confirmed the handover at the service desk and will receive the outstanding travel question as well as the group.

Lin已确认在服务台交接，除团队外也接收尚未解决的乘车问题。

词块对照

Lin has confirmed the handover at the service desk and will receive the outstanding travel question as well as the group.：Lin已确认在服务台交接，除团队外也接收尚未解决的乘车问题。

Before I leave, let us check who is taking over, where you go next and whether every guest has the required documents and belongings.

我离开前，我们确认由谁接手、下一步去哪里，以及每位的所需证件和物品。

词块对照

taking over：接手

句子怎么组合

区分scheduled、estimated与actual

scheduled表示原定，estimated表示目前预计，actual表示实际；delayed by说延后多久，arrive at说具体时刻。换车或换站时说完整名称，并回读车次日期。

The estimated arrival is now two fifty; the pickup is not yet confirmed.

目前预计14:50到达，接客安排尚未确认。

词汇与句型讲解

railway update · 铁路更新: 例句：The railway update shows your arrival is twenty minutes later than planned. I have told the driver and the receiving colleague.
platform area · 站台区域: 例句：Please contact me once you have left the platform area and can read the public exit signs, rather than guess which way to go.
pickup point · 接客点: 例句：Our original pickup point A is unavailable. The driver has confirmed C, and staff have explained the safe walking route from B.
before boarding · 上车前: 例句：The vehicle is the confirmed blue minibus. We will check its details before boarding and allow more time for the guest who walks slowly.
outstanding question · 未解决问题: 本课用于未解决问题，结合对话理解。
taking over · 接手: 例句：Before I leave, let us check who is taking over, where you go next and whether every guest has the required documents and belongings.

更新状态 + 位置确认 + 已落实安排 + 交接结果

连续接送中，每次变化都要重新建立共同信息；最后明确哪些问题仍待接手，不能只用一句Everything is fine结束。

需要修正：~~The handover finished because I sent a message.~~

正确或更合适的表达：The handover is complete because the receiving colleague and guests have confirmed the next step.

发消息不等于接收职责；用实际联系和下一步确认说明完成。

We have five guests here, so the group is not complete. Please stay together while I contact the sixth guest and verify their exit. I will tell the driver and organiser about the time limit, ask for a workable plan and explain the confirmed arrangement before we move.

这里只有五位，团队未齐。请待在一起，我联系第六位核实出口。我会把时间限制告诉司机与组织方，询问可行计划，再在移动前说明已确认安排。

完整工作对话

先听游客或工作人员的话，再尝试回应；需要时看中文与示范。

游客

Our train is late. Do we still go to exit A?

列车晚点，还去A出口吗？

导游

Please read your current exit sign first. The original collection point has changed, and I want to confirm where you are before giving directions.

请先读当前位置出口标识。原接客点变了，给方向前我先确认你在哪里。

游客

We are inside B, beside the service desk, with six people.

我们六人在B出口内服务台旁。

导游

You are beside the service desk inside exit B. The desk staff have confirmed you can wait there while I come to you.

你在B出口内服务台旁，工作人员确认我过来时你可在那里等。

司机

Driver speaking. C is confirmed; use the walking route the staff gave you.

我是司机，C点已确认，按工作人员给的步行路过来。

导游

Thank you. We have six guests and six bags. I will tell everyone the revised point and verify the vehicle before boarding.

谢谢，我们有六位六件行李。我会通知所有人新接客点，上车前核对车辆。

游客

Will the delay make us miss lunch?

延误会让我们错过午餐吗？

导游

The restaurant has accepted the later arrival, and the first commentary will be shorter so that we can keep the agreed finish.

餐厅接受晚到，第一段讲解将缩短，以保留约定结束安排。

游客

For our later train, is it the station written on this ticket?

稍后乘车是去票面这个站吗？

导游

For the later station transfer, your ticket names Hangzhoudong Railway Station. I have read that full name back to the driver.

稍后送站的票面是杭州东站，我已向司机复述完整站名。

联系人林

Lin speaking. I have met all six and know which travel question is still open.

我是Lin，已见到六位，也知道哪个乘车问题还没解决。

导游

Thank you. The guests have confirmed the next step with you, so I can record the handover as complete.

谢谢，游客已与你确认下一步，因此我可以记录交接完成。

理解与应用练习

先听游客的话。此刻表达的意思是什么？
听力文字提示
Our train is late. Do we still go to exit A?
列车晚点，还去A出口吗？
1. 列车晚点，还去A出口吗？
2. 我们六人在B出口内服务台旁。
3. 我是司机，C点已确认，按工作人员给的步行路过来。
做完后核对答案与解释
答案：A
A：游客的意思是：列车晚点，还去A出口吗？
B：刚才这句没有表达“我们六人在B出口内服务台旁。”。再听一次，对照关键词与本课完整对话。
C：刚才这句没有表达“我是司机，C点已确认，按工作人员给的步行路过来。”。再听一次，对照关键词与本课完整对话。
结合本课情境，哪句修正了“The handover finished because I sent a message.”中的问题？
1. The handover is complete because the receiving colleague and guests have confirmed the next step.
2. The handover finished because I sent a message.
做完后核对答案与解释
答案：A
A：连续接送中，每次变化都要重新建立共同信息；最后明确哪些问题仍待接手，不能只用一句Everything is fine结束。发消息不等于接收职责；用实际联系和下一步确认说明完成。
B：这仍是原句。发消息不等于接收职责；用实际联系和下一步确认说明完成。
接送综合任务中，哪项变化需要同时更新多人？
1. 游客询问一词的拼写
2. 导游换了一支笔
3. 司机接客点和到达时间变化
做完后核对答案与解释
答案：C
A：这不能妥善完成本课任务。接客点时间会影响游客、司机、后续服务与工作单，须同步核对。
B：这不能妥善完成本课任务。接客点时间会影响游客、司机、后续服务与工作单，须同步核对。
C：接客点时间会影响游客、司机、后续服务与工作单，须同步核对。

场景开口任务

只看任务提纲，先自己说

在到达延误和接客点变化下连续完成接人、通知、送达与接手确认。先按工作顺序自己说，卡住时再打开关键词提示。

面对延误、找不到游客、误车和送站变化，核实人、地点、时间与后续安排后完成交接。
能核实最新到达状态与接客条件，避免把落地时间当作上车时间。
能按票面日期、车次、车站和证件完成送站核对与交接。

先说一遍，再看参考

The railway update shows your arrival is twenty minutes later than planned. I have told the driver and the receiving colleague. Please contact me once you have left the platform area and can read the public exit signs, rather than guess which way to go. You are beside the service desk inside exit B. The desk staff have confirmed you can wait there while I come to you. I have met all six guests and checked the six pieces of luggage. Please tell me now if anything is missing. Our original pickup point A is unavailable. The driver has confirmed C, and staff have explained the safe walking route from B. The vehicle is the confirmed blue minibus. We will check its details before boarding and allow more time for the guest who walks slowly. The restaurant has accepted the later arrival, and the first commentary will be shorter so that we can keep the agreed finish. For the later station transfer, your ticket names Hangzhoudong Railway Station. I have read that full name back to the driver. Lin has confirmed the handover at the service desk and will receive the outstanding travel question as well as the group. Before I leave, let us check who is taking over, where you go next and whether every guest has the required documents and belongings.

铁路更新显示到达比原计划晚二十分钟，我已通知司机与接手同事。离开站台区域并能读到公共出口标识后请联系我，不要猜方向。你在B出口内服务台旁，工作人员确认我过来时你可在那里等。我已接到六位并核对六件行李，如有遗漏请现在告诉我。原A接客点不可用，司机已确认C点，工作人员已说明B到C的安全步行路线。车辆是已确认的蓝色小巴，上车前核对车辆信息，并为走慢的游客多留时间。餐厅接受晚到，第一段讲解将缩短，以保留约定结束安排。稍后送站的票面是杭州东站，我已向司机复述完整站名。Lin已确认在服务台交接，除团队外也接收尚未解决的乘车问题。我离开前，我们确认由谁接手、下一步去哪里，以及每位的所需证件和物品。

参考只是一种说法。可以分句、慢说；需要包括任务的关键信息，不必逐字一样。

换了条件，再完成一次

同伴说现场只到五人，第六人仍在另一个出口，且下一程时间不能延后。请先定位第六人并联络相关方，不能声称接齐或擅自丢下一人。

更新状态 + 位置确认 + 已落实安排 + 交接结果
先找出变化了哪项信息，再回应。

先说一遍，再看参考

这里只有五位，团队未齐。请待在一起，我联系第六位核实出口。我会把时间限制告诉司机与组织方，询问可行计划，再在移动前说明已确认安排。

检查是否真正回应了变化。时间、地点、人数或游客需求不能仍然沿用旧情境。

迁移到新工作条件

换成机场接团，隐藏游客所在出口和一项接客限制，让同伴掌握最新信息。

没有从预计到达推断接客已经落实。
能处理人数差异而不中断对其余游客的照应。
交接包含接手人、下一步和未解决事项。

先说一遍，再看参考

I need your actual exit and the driver’s confirmed collection point first. We will match those locations, check all guests and bags, then update the next provider before departure.

我先需要实际出口和司机已确认接客点。我们匹配位置、核对所有人和行李，出发前更新下一服务方。

先独立完成，再请同伴根据具体行为复核。只说计划不代表实际完成。

怎样判断这课练到了？

我能完成“在到达延误和接客点变化下连续完成接人、通知、送达与接手确认。”这项任务。
能核实最新到达状态与接客条件，避免把落地时间当作上车时间。
能按票面日期、车次、车站和证件完成送站核对与交接。

每项分别记：需要示范、需要提示或可以独立完成。自评与真人现场反馈分开。

明天：只看中文任务，先说出本课三句重点表达。
第3天：换姓名、时间或需求，请同伴用本课游客问题及一种近义问法提问。
第7天：把本单元前面三课串起来，做一次连续角色演练；按任务清单找出仍需提示的环节。

完成本单元后，按“2分钟行程说明 + 从接站到送团的工作对话”检查实际表现。需要提示的项目继续补练，阶段验收结合真实开口和他人反馈。

进入阶段工作能力任务

游客追问与不同问法

请同伴改变条件和问法。先回答，再核对参考；参考表达可以用自己的简单英语改写。

到达航站楼改了，司机会知道吗？

If our arrival terminal changes, will the driver know?

先回应，再核对

We need to verify the new terminal and update both the driver and guest through the agreed contacts.

需核实新航站楼，通过约定联系通知司机和游客。

继续追问：

Which pickup point is now confirmed?

票面车站和计划不同。

My ticket says a different station from your plan.

先回应，再核对

Let us compare the full station name, date and train before changing the pickup or onward route.

变更接送前核对车站全名、日期和车次。

继续追问：

Which one has been verified?

列车晚点，还去A出口吗？

Our train is late. Do we still go to exit A?

先回应，再核对

Please read your current exit sign first. The original collection point has changed, and I want to confirm where you are before giving directions.

请先读当前位置出口标识。原接客点变了，给方向前我先确认你在哪里。

我们六人在B出口内服务台旁。

We are inside B, beside the service desk, with six people.

先回应，再核对

You are beside the service desk inside exit B. The desk staff have confirmed you can wait there while I come to you.

你在B出口内服务台旁，工作人员确认我过来时你可在那里等。

我是司机，C点已确认，按工作人员给的步行路过来。

Driver speaking. C is confirmed; use the walking route the staff gave you.

先回应，再核对

Thank you. We have six guests and six bags. I will tell everyone the revised point and verify the vehicle before boarding.

谢谢，我们有六位六件行李。我会通知所有人新接客点，上车前核对车辆。

延误会让我们错过午餐吗？

Will the delay make us miss lunch?

先回应，再核对

The restaurant has accepted the later arrival, and the first commentary will be shorter so that we can keep the agreed finish.

餐厅接受晚到，第一段讲解将缩短，以保留约定结束安排。

稍后乘车是去票面这个站吗？

For our later train, is it the station written on this ticket?

先回应，再核对

For the later station transfer, your ticket names Hangzhoudong Railway Station. I have read that full name back to the driver.

稍后送站的票面是杭州东站，我已向司机复述完整站名。

我是Lin，已见到六位，也知道哪个乘车问题还没解决。

Lin speaking. I have met all six and know which travel question is still open.

先回应，再核对

Thank you. The guests have confirmed the next step with you, so I can record the handover as complete.

谢谢，游客已与你确认下一步，因此我可以记录交接完成。

事实来源与核实范围

WFTGA · 实践导游训练
核实日期：2026-11-04。参考步行、车上、场馆带团、时间管理、受众适配与实践评估范围；本课程未获该机构认证。

中国铁路12306 · 英文常见问题
核实日期：2026-11-04。用于核对日期、车次、车站、购票证件及人工服务；改签退款规则和余票按当次官方答复。

杭州官方 · 入境游客数字旅行指南
核实日期：2026-11-04。用于通信、交通、行李、支付与城市服务的查证入口，不把发布时的服务条件当作永久承诺。

本页为原创教学材料，含AI辅助编写及神经合成示范音频。示例人名、时间、金额和路线不是实时服务安排。更新日期：2026-11-04。编写与维护：导游研习社项目维护者；反馈教材问题。