支付失败：核对金额、状态与可用方式｜导游英语城市服务

完整教材 · 中文解释 / 英语音频

支付失败：核对金额、状态与可用方式：完整文字稿与练习

这课解决什么工作问题？

协助游客与商家核对是否扣款，确认替代支付方式并取得凭证。

先核对金额、币种、计价单位与付款对象。支付失败或处理中时让商家核对交易状态，不能要求游客反复扫码造成重复付款。密码、验证码和确认授权由游客本人操作。下例模拟账单整单80元，第一笔显示pending，商家核实未收款且确认可收人民币现金；游客付款并得到凭证。此例不代表每家商户都支持某种国际卡或支付软件。

协助游客与商家核对是否扣款，确认替代支付方式并取得凭证。
听懂本课5组工作交流，并给出对应回应。
在“模拟商家后来确认第一笔已成功收款，现金也已付。请准确说明重复付款并请商家按其流程处理，保留双方记录，不保证退款时刻。”的变化情境中使用本课表达。

本次重点词块：bill、in total、payment request、pending、merchant。先理解用途，再跟读；不需要一次记住所有拼写。

完整材料

把这组句子放回本课任务。每句都有具体用途，可以分段练习。

The bill is eighty Chinese yuan in total. Please compare that amount with the payment request before approving it.

账单总额人民币80元，请批准付款前对照收款请求金额。

词块对照

bill：账单
in total：总计
payment request：收款请求

Your screen shows pending, so let us ask the merchant to check the transaction before trying again.

屏幕显示处理中，我们先请商家查交易，再决定是否重试。

词块对照

pending：处理中
merchant：商家

Please enter your password or verification code yourself; I can help explain the message without handling those details.

请自行输入密码或验证码，我可以解释提示，不处理这些信息。

词块对照

Please enter your password or verification code yourself; I can help explain the message without handling those details.：请自行输入密码或验证码，我可以解释提示，不处理这些信息。

The merchant has checked and confirms that this attempt has not been received as a completed payment.

商家已核查，确认这次尝试未作为成功款项收到。

词块对照

merchant：商家
completed payment：成功付款

They have confirmed cash is accepted for this bill. Would you like to use that option or ask the official payment service for help?

商家确认该账单可用现金，你愿意用现金，还是向官方支付服务求助？

词块对照

bill：账单

The merchant has received your cash and given this receipt. Please keep it and check any later transaction update with the provider.

商家已收现金并给凭证。请保留，若稍后有交易更新再向服务方核对。

词块对照

merchant：商家

句子怎么组合

描述故障，问出条件，确认结果

not working说明未正常工作，compatible with问兼容性，charged与pending区分已扣款和处理中。把工作人员原话准确转述，不把“可咨询”说成“保证可用”。

The provider has confirmed this option works with your phone; let us test the contact method before leaving.

提供方已确认此选项适配你的手机，我们离开前测试联系方式。

词汇与句型讲解

bill · 账单: 例句：The bill is eighty Chinese yuan in total. Please compare that amount with the payment request before approving it.
in total · 总计: 例句：The bill is eighty Chinese yuan in total. Please compare that amount with the payment request before approving it.
payment request · 收款请求: 例句：The bill is eighty Chinese yuan in total. Please compare that amount with the payment request before approving it.
pending · 处理中: 例句：Your screen shows pending, so let us ask the merchant to check the transaction before trying again.
merchant · 商家: 例句：Your screen shows pending, so let us ask the merchant to check the transaction before trying again.
completed payment · 成功付款: 例句：The merchant has checked and confirms that this attempt has not been received as a completed payment.

shows pending / has received / in total

支付状态用实际记录描述，避免把pending译成failed或paid。总额加币种，商家确认收到后再说has received。

需要修正：~~The bill is eighty yuan each in total for everyone.~~

正确或更合适的表达：The total bill for the group is eighty yuan.

each与整团总额容易冲突，明确这是本团账单总额。

The merchant now confirms the first transaction was completed as well as the cash payment. That means this bill was paid twice. Let us show both records and ask the merchant to follow its refund process. Please keep the receipt and the confirmed follow-up details.

商家现确认第一笔交易与现金都已收到，账单重复付了。我们出示两份记录，请商家按退款流程处理。请保留凭证与已确认后续联系信息。

完整工作对话

先听游客或工作人员的话，再尝试回应；需要时看中文与示范。

游客

It says pending. Should I scan again?

显示处理中，要再扫吗？

导游

Your screen shows pending, so let us ask the merchant to check the transaction before trying again.

屏幕显示处理中，我们先请商家查交易，再决定是否重试。

游客

Can you enter the code for me?

能替我输入验证码吗？

导游

Please enter your password or verification code yourself; I can help explain the message without handling those details.

请自行输入密码或验证码，我可以解释提示，不处理这些信息。

商家

Merchant speaking. This attempt is not completed on our side.

我是商家，这笔在我们这边未完成。

导游

Thank you for checking. Which payment methods can you accept for this eighty-yuan bill now?

谢谢核查，这笔80元账单现在能接受哪些付款方式？

游客

We can accept eighty yuan in cash and give a receipt.

我们可以收80元现金并给凭证。

导游

They have confirmed cash is accepted for this bill. Would you like to use that option or ask the official payment service for help?

商家确认该账单可用现金，你愿意用现金，还是向官方支付服务求助？

游客

I have paid cash. Is the matter finished?

我已付现金，这件事完了吗？

导游

The merchant has received your cash and given this receipt. Please keep it and check any later transaction update with the provider.

商家已收现金并给凭证。请保留，若稍后有交易更新再向服务方核对。

理解与应用练习

先听游客的话。此刻表达的意思是什么？
听力文字提示
It says pending. Should I scan again?
显示处理中，要再扫吗？
1. 我是商家，这笔在我们这边未完成。
2. 显示处理中，要再扫吗？
3. 能替我输入验证码吗？
做完后核对答案与解释
答案：B
A：刚才这句没有表达“我是商家，这笔在我们这边未完成。”。再听一次，对照关键词与本课完整对话。
B：游客的意思是：显示处理中，要再扫吗？
C：刚才这句没有表达“能替我输入验证码吗？”。再听一次，对照关键词与本课完整对话。
结合本课情境，哪句修正了“The bill is eighty yuan each in total for everyone.”中的问题？
1. The total bill for the group is eighty yuan.
2. The bill is eighty yuan each in total for everyone.
做完后核对答案与解释
答案：A
A：支付状态用实际记录描述，避免把pending译成failed或paid。总额加币种，商家确认收到后再说has received。 each与整团总额容易冲突，明确这是本团账单总额。
B：这仍是原句。each与整团总额容易冲突，明确这是本团账单总额。
处理中提示出现后，哪种行为更有助于避免重复付款？
1. 将提示直接当作已经退款
2. 连续换码多次付款
3. 先向商家和支付服务核对交易状态
做完后核对答案与解释
答案：C
A：这不能妥善完成本课任务。先确认款项状态，再决定下一次支付或退款操作。
B：这不能妥善完成本课任务。先确认款项状态，再决定下一次支付或退款操作。
C：先确认款项状态，再决定下一次支付或退款操作。

场景开口任务

只看任务提纲，先自己说

协助游客与商家核对是否扣款，确认替代支付方式并取得凭证。先按工作顺序自己说，卡住时再打开关键词提示。

bill：账单
in total：总计
payment request：收款请求

先说一遍，再看参考

The bill is eighty Chinese yuan in total. Please compare that amount with the payment request before approving it. Your screen shows pending, so let us ask the merchant to check the transaction before trying again. Please enter your password or verification code yourself; I can help explain the message without handling those details. The merchant has checked and confirms that this attempt has not been received as a completed payment. They have confirmed cash is accepted for this bill. Would you like to use that option or ask the official payment service for help? The merchant has received your cash and given this receipt. Please keep it and check any later transaction update with the provider.

账单总额人民币80元，请批准付款前对照收款请求金额。屏幕显示处理中，我们先请商家查交易，再决定是否重试。请自行输入密码或验证码，我可以解释提示，不处理这些信息。商家已核查，确认这次尝试未作为成功款项收到。商家确认该账单可用现金，你愿意用现金，还是向官方支付服务求助？商家已收现金并给凭证。请保留，若稍后有交易更新再向服务方核对。