行李寄存或配送：数量、凭证与接收结果｜导游英语城市服务

完整教材 · 中文解释 / 英语音频

行李寄存或配送：数量、凭证与接收结果：完整文字稿与练习

这课解决什么工作问题？

向提供方问清寄存或配送条件，记录物品与领取信息并核对实际交付。

寄存与配送不同：寄存要核实领取地点、期限、凭证和可收物品；配送要增加接收人、地址、预计送达和查询办法。贵重物品、证件与药物等是否应交运须依据服务方条件并由游客决定，不能用笼统“都能寄”代替规则。下面模拟两只箱子由服务方送酒店，预计15:00，酒店确认实际收到后才说已送达。

向提供方问清寄存或配送条件，记录物品与领取信息并核对实际交付。
听懂本课5组工作交流，并给出对应回应。
在“模拟酒店只收到一只箱子，提供方确认另一只仍在运输中，新的预计16:00。请说明已到与未到，记录跟进责任，不声称全部送达。”的变化情境中使用本课表达。

本次重点词块：store、delivered、deadline、tracking reference、suitcases。先理解用途，再跟读；不需要一次记住所有拼写。

完整材料

把这组句子放回本课任务。每句都有具体用途，可以分段练习。

Do you want to store the bags here and collect them later, or have them delivered to your hotel?

你想在这里寄存稍后领取，还是配送到酒店？

词块对照

store：寄存
delivered：配送

The provider has confirmed two suitcases for delivery to the hotel address shown on your booking.

提供方已确认两只箱子配送到预订所示酒店地址。

词块对照

suitcases：行李箱

Please check the accepted-item conditions, total charge and collection or delivery deadline before handing over the bags.

交出行李前，请核对可收物品条件、总费用及领取或送达期限。

词块对照

deadline：期限

Keep the receipt and tracking reference; the estimated delivery is three p.m., which is not the same as confirmed arrival.

请保留凭证和查询参考号，预计下午三点送达不等于已经实际到达。

词块对照

tracking reference：查询参考号

The hotel has now confirmed receiving both suitcases under your booking name, and the tracking record shows delivery.

酒店现已确认以你的预订姓名收到两只箱子，查询记录也显示交付。

词块对照

suitcases：行李箱

When you collect them, compare the bag count and labels with your receipt, and report any difference to the provider promptly.

领取时请将件数和标签与凭证核对，任何差异及时向提供方说明。

词块对照

bag count：行李件数

句子怎么组合

描述故障，问出条件，确认结果

not working说明未正常工作，compatible with问兼容性，charged与pending区分已扣款和处理中。把工作人员原话准确转述，不把“可咨询”说成“保证可用”。

The provider has confirmed this option works with your phone; let us test the contact method before leaving.

提供方已确认此选项适配你的手机，我们离开前测试联系方式。

词汇与句型讲解

store · 寄存: 例句：Do you want to store the bags here and collect them later, or have them delivered to your hotel?
delivered · 配送: 例句：Do you want to store the bags here and collect them later, or have them delivered to your hotel?
deadline · 期限: 例句：Please check the accepted-item conditions, total charge and collection or delivery deadline before handing over the bags.
tracking reference · 查询参考号: 例句：Keep the receipt and tracking reference; the estimated delivery is three p.m., which is not the same as confirmed arrival.
suitcases · 行李箱: 例句：The provider has confirmed two suitcases for delivery to the hotel address shown on your booking.
bag count · 行李件数: 例句：When you collect them, compare the bag count and labels with your receipt, and report any difference to the provider promptly.

estimated delivery / confirmed receiving / compare…with…

预计送达与实际收到分开表达；领取用compare把实物与凭证对应。

需要修正：~~The hotel has receive both bags.~~

正确或更合适的表达：The hotel has received both bags.

has后用过去分词received，且需酒店实际确认才这样说。

The hotel has received one suitcase. The provider confirms the second is still in transit, with a new estimate of four p.m. I have kept the tracking reference and agreed an update with the provider. We will confirm actual receipt with the hotel rather than assume both have arrived.

酒店已收一只，提供方确认第二只仍在运输，新的预计下午四点。我已保留查询号并与提供方约定更新。我们向酒店确认实际收到，不假设两只都到了。

完整工作对话

先听游客或工作人员的话，再尝试回应；需要时看中文与示范。

游客

Can I leave these bags somewhere until the visit ends?

能把这些行李放哪里，结束再拿吗？

导游

Do you want to store the bags here and collect them later, or have them delivered to your hotel?

你想在这里寄存稍后领取，还是配送到酒店？

游客

I prefer delivery to the hotel. What should I check?

我更想送到酒店，要核对什么？

导游

Please check the accepted-item conditions, total charge and collection or delivery deadline before handing over the bags.

交出行李前，请核对可收物品条件、总费用及领取或送达期限。

服务人员

Provider speaking. Two bags, hotel address confirmed, estimated delivery at three.

我是提供方，两件，酒店地址已确认，预计三点送。

导游

Thank you. Please give the receipt, tracking reference and contact method, and confirm how the hotel identifies the receiving booking.

谢谢，请给凭证、查询号和联系方式，并确认酒店如何识别接收预订。

游客

It is three now. Does that mean the bags have arrived?

现在三点，是否意味着已送到？

导游

Keep the receipt and tracking reference; the estimated delivery is three p.m., which is not the same as confirmed arrival.

请保留凭证和查询参考号，预计下午三点送达不等于已经实际到达。

酒店工作人员

Hotel speaking. We have both labelled suitcases under the guest name.

我是酒店，已按客人姓名收到两只贴签箱子。

导游

The hotel has now confirmed receiving both suitcases under your booking name, and the tracking record shows delivery.

酒店现已确认以你的预订姓名收到两只箱子，查询记录也显示交付。

理解与应用练习

先听游客的话。此刻表达的意思是什么？
听力文字提示
Can I leave these bags somewhere until the visit ends?
能把这些行李放哪里，结束再拿吗？
1. 能把这些行李放哪里，结束再拿吗？
2. 我更想送到酒店，要核对什么？
3. 我是提供方，两件，酒店地址已确认，预计三点送。
做完后核对答案与解释
答案：A
A：游客的意思是：能把这些行李放哪里，结束再拿吗？
B：刚才这句没有表达“我更想送到酒店，要核对什么？”。再听一次，对照关键词与本课完整对话。
C：刚才这句没有表达“我是提供方，两件，酒店地址已确认，预计三点送。”。再听一次，对照关键词与本课完整对话。
结合本课情境，哪句修正了“The hotel has receive both bags.”中的问题？
1. The hotel has receive both bags.
2. The hotel has received both bags.
做完后核对答案与解释
答案：B
A：这仍是原句。has后用过去分词received，且需酒店实际确认才这样说。
B：预计送达与实际收到分开表达；领取用compare把实物与凭证对应。 has后用过去分词received，且需酒店实际确认才这样说。
配送记录只显示“运输中”，应向游客说什么？
1. 酒店已经收妥
2. 仍在运输，说明当前预计与查询跟进办法
3. 因为过了预计时间所以一定丢失
做完后核对答案与解释
答案：B
A：这不能妥善完成本课任务。准确描述当前可核实状态，既不夸大完成也不无依据判定遗失。
B：准确描述当前可核实状态，既不夸大完成也不无依据判定遗失。
C：这不能妥善完成本课任务。准确描述当前可核实状态，既不夸大完成也不无依据判定遗失。

场景开口任务

只看任务提纲，先自己说

向提供方问清寄存或配送条件，记录物品与领取信息并核对实际交付。先按工作顺序自己说，卡住时再打开关键词提示。

store：寄存
delivered：配送
deadline：期限

先说一遍，再看参考

Do you want to store the bags here and collect them later, or have them delivered to your hotel? The provider has confirmed two suitcases for delivery to the hotel address shown on your booking. Please check the accepted-item conditions, total charge and collection or delivery deadline before handing over the bags. Keep the receipt and tracking reference; the estimated delivery is three p.m., which is not the same as confirmed arrival. The hotel has now confirmed receiving both suitcases under your booking name, and the tracking record shows delivery. When you collect them, compare the bag count and labels with your receipt, and report any difference to the provider promptly.

你想在这里寄存稍后领取，还是配送到酒店？提供方已确认两只箱子配送到预订所示酒店地址。交出行李前，请核对可收物品条件、总费用及领取或送达期限。请保留凭证和查询参考号，预计下午三点送达不等于已经实际到达。酒店现已确认以你的预订姓名收到两只箱子，查询记录也显示交付。领取时请将件数和标签与凭证核对，任何差异及时向提供方说明。