城市服务台求助：把问题、位置和请求说清｜导游英语城市服务

完整教材 · 中文解释 / 英语音频

城市服务台求助：把问题、位置和请求说清：完整文字稿与练习

这课解决什么工作问题？

找到适当服务人员，提出具体需求并把答复转成游客能执行的步骤。

游客可能问厕所、休息、失物、地址、出租车或语言协助。先问清究竟需要什么，再找适当服务台；核实当前可用地点与路径，不把旧地图上的设施当成正在开放。下例为模拟游客中心，工作人员确认厕所在一楼、休息椅在信息台旁，合法可用接客点在侧门标识处；仅用于练两步方向，不代表杭州某一真实场馆。

找到适当服务人员，提出具体需求并把答复转成游客能执行的步骤。
听懂本课5组工作交流，并给出对应回应。
在“模拟厕所关闭，工作人员确认另一处设施在B楼且有平缓路线，往返约十分钟。请说明替代位置和时间，更新集合与照应。”的变化情境中使用本课表达。

本次重点词块：visitor centre、currently available、ground floor、accessible route、side-door。先理解用途，再跟读；不需要一次记住所有拼写。

完整材料

把这组句子放回本课任务。每句都有具体用途，可以分段练习。

Please tell me which help you need first: a toilet, a place to rest, transport information or help contacting someone.

请告诉我先需要哪种协助：厕所、休息、交通信息，还是帮忙联系某人。

词块对照

Please tell me which help you need first: a toilet, a place to rest, transport information or help contacting someone.：请告诉我先需要哪种协助：厕所、休息、交通信息，还是帮忙联系某人。

We are at the visitor centre information desk, where staff can confirm the services currently available.

我们在游客中心信息台，工作人员可确认当前可用服务。

词块对照

visitor centre：游客中心
currently available：当前可用

Staff have confirmed the toilets on the ground floor and seats beside this desk for a short rest.

工作人员确认厕所在底层，信息台旁座椅可短暂休息。

词块对照

ground floor：底层

For the confirmed toilet route, go straight to the sign, then turn left; please tell me if you need an accessible route.

已确认厕所路线是直走到标牌，再左转；如需无障碍路线请告诉我。

词块对照

accessible route：无障碍路线

The transport staff have identified the marked side-door pickup point; let us match the Chinese destination address before arranging a vehicle.

交通工作人员确认了侧门标记接客点，叫车前我们核对目的地中文地址。

词块对照

side-door：侧门
destination address：目的地地址

You have repeated the two steps and shown the same destination. I have also confirmed how we will stay in contact.

你已复述两步并指出同一目的地，我也确认了保持联系的办法。

词块对照

You have repeated the two steps and shown the same destination. I have also confirmed how we will stay in contact.：你已复述两步并指出同一目的地，我也确认了保持联系的办法。

句子怎么组合

描述故障，问出条件，确认结果

not working说明未正常工作，compatible with问兼容性，charged与pending区分已扣款和处理中。把工作人员原话准确转述，不把“可咨询”说成“保证可用”。

The provider has confirmed this option works with your phone; let us test the contact method before leaving.

提供方已确认此选项适配你的手机，我们离开前测试联系方式。

词汇与句型讲解

visitor centre · 游客中心: 例句：We are at the visitor centre information desk, where staff can confirm the services currently available.
currently available · 当前可用: 例句：We are at the visitor centre information desk, where staff can confirm the services currently available.
ground floor · 底层: 例句：Staff have confirmed the toilets on the ground floor and seats beside this desk for a short rest.
accessible route · 无障碍路线: 例句：For the confirmed toilet route, go straight to the sign, then turn left; please tell me if you need an accessible route.
side-door · 侧门: 例句：The transport staff have identified the marked side-door pickup point; let us match the Chinese destination address before arranging a vehicle.
destination address · 目的地地址: 例句：The transport staff have identified the marked side-door pickup point; let us match the Chinese destination address before arranging a vehicle.

which help / go straight…then… / match…with…

问清服务种类，方向一次给两步；目的地要用预订与地址共同核对，不只靠英文酒店简称。

需要修正：~~Go straight and left at the sign.~~

正确或更合适的表达：Go straight to the sign, then turn left.

补上到哪个地标及转弯动作，让两步可以执行。

These toilets are closed. Staff have confirmed facilities in building B with a step-free route; the return trip takes about ten minutes. I have told the colleague staying with the group. Let us agree the meeting point and contact method before we go.

此处厕所关闭。工作人员确认B楼有设施和无台阶路线，往返约十分钟。我已通知照应团队的同事，过去前先约定集合点与联系方式。

完整工作对话

先听游客或工作人员的话，再尝试回应；需要时看中文与示范。

游客

I am tired, and I also need a toilet.

我累了，也需要厕所。

导游

Let us ask which facilities are available now. We can deal with the toilet first, then use the confirmed seats for a rest.

我们问当前哪些设施可用，可以先去厕所，再到已确认座椅休息。

服务台工作人员

Desk staff speaking. Toilets are on the ground floor; seats are beside us.

我是信息台人员，厕所在底层，座椅在我们旁边。

导游

For the confirmed toilet route, go straight to the sign, then turn left; please tell me if you need an accessible route.

已确认厕所路线是直走到标牌，再左转；如需无障碍路线请告诉我。

游客

I cannot manage steps on that route.

这条路的台阶我走不了。

导游

Thank you. Let us ask staff to confirm an accessible route before moving; I will not send you along the stepped path.

谢谢，我们先请工作人员确认无障碍路线，再移动，不让你走台阶路。

游客

Can you get transport to my hotel after the rest?

休息后能帮我安排去酒店的交通吗？

导游

The transport staff have identified the marked side-door pickup point; let us match the Chinese destination address before arranging a vehicle.

交通工作人员确认了侧门标记接客点，叫车前我们核对目的地中文地址。

游客

This is the Chinese address from my booking. Is it the same hotel?

这是预订里的中文地址，是同一家酒店吗？

导游

The name and address match the booking you showed. We will confirm them with the vehicle provider as well before you set off.

名称地址与你所示预订一致，出发前我们也会向车辆提供方确认。

理解与应用练习

先听游客的话。此刻表达的意思是什么？
听力文字提示
I am tired, and I also need a toilet.
我累了，也需要厕所。
1. 我是信息台人员，厕所在底层，座椅在我们旁边。
2. 这条路的台阶我走不了。
3. 我累了，也需要厕所。
做完后核对答案与解释
答案：C
A：刚才这句没有表达“我是信息台人员，厕所在底层，座椅在我们旁边。”。再听一次，对照关键词与本课完整对话。
B：刚才这句没有表达“这条路的台阶我走不了。”。再听一次，对照关键词与本课完整对话。
C：游客的意思是：我累了，也需要厕所。
结合本课情境，哪句修正了“Go straight and left at the sign.”中的问题？
1. Go straight to the sign, then turn left.
2. Go straight and left at the sign.
做完后核对答案与解释
答案：A
A：问清服务种类，方向一次给两步；目的地要用预订与地址共同核对，不只靠英文酒店简称。补上到哪个地标及转弯动作，让两步可以执行。
B：这仍是原句。补上到哪个地标及转弯动作，让两步可以执行。
游客说不能走台阶，怎样回应才形成可执行协助？
1. 核实无障碍路线与设施，确认本人接受后再移动
2. 按外观推断无需帮助
3. 只重复原路线更详细一点
做完后核对答案与解释
答案：A
A：需要把实际限制带入路线选择，并取得当次工作人员答复。
B：这不能妥善完成本课任务。需要把实际限制带入路线选择，并取得当次工作人员答复。
C：这不能妥善完成本课任务。需要把实际限制带入路线选择，并取得当次工作人员答复。

场景开口任务

只看任务提纲，先自己说

找到适当服务人员，提出具体需求并把答复转成游客能执行的步骤。先按工作顺序自己说，卡住时再打开关键词提示。

visitor centre：游客中心
currently available：当前可用
ground floor：底层

先说一遍，再看参考

Please tell me which help you need first: a toilet, a place to rest, transport information or help contacting someone. We are at the visitor centre information desk, where staff can confirm the services currently available. Staff have confirmed the toilets on the ground floor and seats beside this desk for a short rest. For the confirmed toilet route, go straight to the sign, then turn left; please tell me if you need an accessible route. The transport staff have identified the marked side-door pickup point; let us match the Chinese destination address before arranging a vehicle. You have repeated the two steps and shown the same destination. I have also confirmed how we will stay in contact.

请告诉我先需要哪种协助：厕所、休息、交通信息，还是帮忙联系某人。我们在游客中心信息台，工作人员可确认当前可用服务。工作人员确认厕所在底层，信息台旁座椅可短暂休息。已确认厕所路线是直走到标牌，再左转；如需无障碍路线请告诉我。交通工作人员确认了侧门标记接客点，叫车前我们核对目的地中文地址。你已复述两步并指出同一目的地，我也确认了保持联系的办法。