与司机和工作人员协作：谁做什么、何时回复｜导游英语出团准备

完整教材 · 中文解释 / 英语音频

与司机和工作人员协作：谁做什么、何时回复：完整文字稿与练习

这课解决什么工作问题？

向同事交代具体需求，取得可执行答复并准确转达。

协作不是把游客说的话原样抛给同事就结束。询问时给人数、位置、时间、具体需求与希望取得的决定；得到回复后回读关键内容，再向游客说明。区分request、available和confirmed。以下模拟司机确认蓝色小巴10:15在B接客点等，步行约五分钟；不应当把“请你等十分钟”说成司机已经同意等待十分钟。

向同事交代具体需求，取得可执行答复并准确转达。
听懂本课6组工作交流，并给出对应回应。
在“模拟司机回复B点临时不能停，已获准在C点10:20接。工作人员确认到C需多走三分钟，请同步通知游客和工作单。”的变化情境中使用本课表达。

本次重点词块：collection point、vehicle description、estimate、allow extra time、pending。先理解用途，再跟读；不需要一次记住所有拼写。

完整材料

把这组句子放回本课任务。每句都有具体用途，可以分段练习。

We have six guests, including one who needs a shorter walk to the vehicle.

我们有六位游客，其中一位需要缩短走到车辆的距离。

词块对照

We have six guests, including one who needs a shorter walk to the vehicle.：我们有六位游客，其中一位需要缩短走到车辆的距离。

Could you confirm the collection point, vehicle description and time before I move the group?

我带团队移动前，可以确认接客点、车辆识别信息和时间吗？

词块对照

collection point：接客点
vehicle description：车辆识别信息

The driver has confirmed a blue minibus at pickup point B at ten fifteen a.m.

司机已确认上午10:15在B接客点安排蓝色小巴。

词块对照

The driver has confirmed a blue minibus at pickup point B at ten fifteen a.m.：司机已确认上午10:15在B接客点安排蓝色小巴。

The staff estimate a five-minute walk from here; we will allow extra time for our group.

工作人员估计从这里步行五分钟，我们会为本团多留一些时间。

词块对照

estimate：估计
allow extra time：多留时间

I have asked whether the driver can wait longer, but that request is still pending.

我已询问司机能否多等一会儿，但该请求仍待确认。

词块对照

pending：待确认

For now, the confirmed arrangement remains ten fifteen at B. Please stay together while we walk.

目前已确认安排仍是10:15在B点。步行时请大家待在一起。

词块对照

For now, the confirmed arrangement remains ten fifteen at B. Please stay together while we walk.：目前已确认安排仍是10:15在B点。步行时请大家待在一起。

The driver will message me if the collection point changes; I will tell the whole group before we move.

接客点变化时司机会发消息给我，我会在移动前通知全团。

词块对照

collection point：接客点
whole group：全团

句子怎么组合

分清已确认、已提出与仍待回复

have confirmed表示已经取得确认；have requested表示已提出申请，不能当成落实。用The booking says…和The guest says…分别说明订单与游客提供的信息，再问Which detail should we follow?。

The vehicle is confirmed, but the entry time is still pending.

车辆已经确认，但入场时段仍待回复。

词汇与句型讲解

collection point · 接客点: 例句：Could you confirm the collection point, vehicle description and time before I move the group?
vehicle description · 车辆识别信息: 例句：Could you confirm the collection point, vehicle description and time before I move the group?
estimate · 估计: 例句：The staff estimate a five-minute walk from here; we will allow extra time for our group.
allow extra time · 多留时间: 例句：The staff estimate a five-minute walk from here; we will allow extra time for our group.
pending · 待确认: 例句：I have asked whether the driver can wait longer, but that request is still pending.
whole group · 全团: 例句：The driver will message me if the collection point changes; I will tell the whole group before we move.

has confirmed / have asked whether / remains

has confirmed表示已有肯定答复；have asked whether只表示已经问过。remain说明确认前继续采用的安排。

需要修正：~~The driver has confirm the time.~~

正确或更合适的表达：The driver has confirmed the time.

has后接过去分词confirmed，表示已经完成确认。

The driver has confirmed pickup at C at ten twenty a.m.; B is unavailable. The walk takes about three minutes longer. I have updated the sheet. Please come with me, and tell me if you need assistance on this section.

司机已确认上午10:20在C点接，B点不可用。步行约多三分钟，我已更新工作单。请跟我来，这一段如需协助请告诉我。

完整工作对话

先听游客或工作人员的话，再尝试回应；需要时看中文与示范。

司机

Driver speaking. How many guests are you bringing?

我是司机，你带几位游客？

导游

We have six guests, including one who needs a shorter walk to the vehicle.

我们有六位游客，其中一位需要缩短走到车辆的距离。

游客

I can collect you at B at ten fifteen in the blue minibus.

我可以10:15在B点用蓝色小巴接你们。

导游

Thank you. I am repeating the details: six guests, pickup point B, blue minibus, ten fifteen a.m. Is that correct?

谢谢，我复述一下：六位游客，B接客点，蓝色小巴，上午10:15，对吗？

游客

Yes. Please tell me before changing the time.

对，改变时间前请先告诉我。

导游

Understood. I will contact you before proposing a different time to the guests.

明白，我会在向游客提出不同时间前联系你。

游客

Guest speaking. Are we getting on the vehicle here?

我是游客，我们在这里上车吗？

导游

The driver has confirmed a blue minibus at pickup point B at ten fifteen a.m.

司机已确认上午10:15在B接客点安排蓝色小巴。

游客

One of us will need more time to get there.

我们其中一人需要更多时间过去。

导游

I have asked whether the driver can wait longer, but that request is still pending.

我已询问司机能否多等一会儿，但该请求仍待确认。

游客

The driver agrees to collect everyone at ten twenty instead.

司机同意改为10:20接所有人。

导游

The new confirmed time is ten twenty a.m. at the same B pickup point. I have updated the working sheet and will tell everyone now.

新的已确认时间是上午10:20，仍在B接客点。我已更新工作单，现在通知所有人。

理解与应用练习

先听司机的话。此刻表达的意思是什么？
听力文字提示
Driver speaking. How many guests are you bringing?
我是司机，你带几位游客？
1. 我是司机，你带几位游客？
2. 我可以10:15在B点用蓝色小巴接你们。
3. 对，改变时间前请先告诉我。
做完后核对答案与解释
答案：A
A：司机的意思是：我是司机，你带几位游客？
B：刚才这句没有表达“我可以10:15在B点用蓝色小巴接你们。”。再听一次，对照关键词与本课完整对话。
C：刚才这句没有表达“对，改变时间前请先告诉我。”。再听一次，对照关键词与本课完整对话。
结合本课情境，哪句修正了“The driver has confirm the time.”中的问题？
1. The driver has confirmed the time.
2. The driver has confirm the time.
做完后核对答案与解释
答案：A
A：has confirmed表示已有肯定答复；have asked whether只表示已经问过。remain说明确认前继续采用的安排。 has后接过去分词confirmed，表示已经完成确认。
B：这仍是原句。has后接过去分词confirmed，表示已经完成确认。
司机只收到延后请求但尚未答复，你可以怎样告知游客？
1. 延后请求仍待答复，目前按已确认时间准备
2. 司机没有回复说明默认同意
3. 新的时间已经落实
做完后核对答案与解释
答案：A
A：收到请求不等于接受请求；待确认事项要标明状态。
B：这不能妥善完成本课任务。收到请求不等于接受请求；待确认事项要标明状态。
C：这不能妥善完成本课任务。收到请求不等于接受请求；待确认事项要标明状态。

场景开口任务

只看任务提纲，先自己说

向同事交代具体需求，取得可执行答复并准确转达。先按工作顺序自己说，卡住时再打开关键词提示。

collection point：接客点
vehicle description：车辆识别信息
estimate：估计

先说一遍，再看参考

We have six guests, including one who needs a shorter walk to the vehicle. Could you confirm the collection point, vehicle description and time before I move the group? The driver has confirmed a blue minibus at pickup point B at ten fifteen a.m. The staff estimate a five-minute walk from here; we will allow extra time for our group. I have asked whether the driver can wait longer, but that request is still pending. For now, the confirmed arrangement remains ten fifteen at B. Please stay together while we walk. The driver will message me if the collection point changes; I will tell the whole group before we move.

我们有六位游客，其中一位需要缩短走到车辆的距离。我带团队移动前，可以确认接客点、车辆识别信息和时间吗？司机已确认上午10:15在B接客点安排蓝色小巴。工作人员估计从这里步行五分钟，我们会为本团多留一些时间。我已询问司机能否多等一会儿，但该请求仍待确认。目前已确认安排仍是10:15在B点。步行时请大家待在一起。接客点变化时司机会发消息给我，我会在移动前通知全团。