出团准备综合:把信息落实到同一张工作单第03阶段 · 单元综合任务
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  1. 1听例句
  2. 2学表达
  3. 3做练习
出团准备 · 接单、踩线与出团工作准备 · 第5课

出团准备综合:把信息落实到同一张工作单

连续完成核单、需求访谈、路线检查、材料准备和同事交接。

模拟条件,出团时替换为已确认信息

把这组句子放回本课任务。每句都有具体用途,可以分段练习。

01

I have reviewed our Friday booking: six guests, a nine a.m. hotel pickup and a four p.m. return to the same hotel.

我已核对周五订单:六位游客,上午九点酒店接,下午四点返回同一酒店。

拆开听,看看怎么说
02

The guide and vehicle are included, while lunch is paid separately. Please ask me about any item that is unclear.

包含导游与车辆,午餐另付。任何项目不清楚,请问我。

拆开听,看看怎么说
03

You have told me that one person needs less walking and another avoids meat; let me confirm the exact requirements with each person.

你们告诉我,一位需要少走路,另一位不吃肉;让我分别确认具体要求。

拆开听,看看怎么说
04

Site staff have confirmed the gentler route on this practice map, with a rest stop before the next section.

场地工作人员已确认这张练习地图上的平缓路线,下一段前有休息点。

拆开听,看看怎么说
05

The driver has confirmed our pickup point and a vehicle suitable for the group; any further changes will be agreed before we move.

司机已确认接客点及适合本团的车辆,进一步变化会在移动前协商确认。

拆开听,看看怎么说
06

The restaurant has offered a dish without meat or meat stock, but I will explain its actual reply rather than make a general guarantee.

餐厅提供一道不含肉和肉汤的菜,我会转述其实际回复,不作笼统保证。

拆开听,看看怎么说
07

Here is your contact card with the meeting point in English and Chinese. Let us test the agreed contact method together.

这是联系卡,写有中英文集合点。我们一起测试约定联系方式。

拆开听,看看怎么说
08

I have kept the working list and necessary confirmations ready, with a separate keyword outline for each commentary stop.

我已备妥工作名单与必要确认记录,每个讲解点另有关键词提纲。

拆开听,看看怎么说
09

The only pending item is the later collection request. Until the driver replies, the original confirmed collection time remains in place.

唯一待办是稍晚接客的请求。司机回复前,仍按原已确认接客时间安排。

拆开听,看看怎么说
10

Please repeat the start, finish and lunch arrangement. If your needs change, tell me early so we can coordinate a workable plan.

请复述开始、结束与午餐安排。需求变化请尽早告诉我,方便我们协调可行方案。

拆开听,看看怎么说

本次重点词块:reviewed、exact requirements、meat stock、contact card、keyword outline。先理解用途,再跟读;不需要一次记住所有拼写。

本课内容来源与使用说明

WFTGA · 实践导游训练
核实日期:2026-11-04。参考步行、车上、场馆带团、时间管理、受众适配与实践评估范围;本课程未获该机构认证。

杭州官方 · 入境游客数字旅行指南
核实日期:2026-11-04。用于通信、交通、行李、支付与城市服务的查证入口,不把发布时的服务条件当作永久承诺。

查看本课完整文字教材、音频与参考答案
完整教材 · 中文解释 / 英语音频

出团准备综合:把信息落实到同一张工作单:完整文字稿与练习

这课解决什么工作问题?

连续完成核单、需求访谈、路线检查、材料准备和同事交接。

模拟工作条件:六人周五09:00酒店出发、16:00送回;一位游客需要少走路,一位午餐不吃肉;车辆、平缓路线和餐厅选项已分别取得工作人员答复。先遮住英文,以“订单—需求—路线—协作—材料—待办”六项提纲完成接团前说明。同伴分别扮游客、司机与餐厅,必须等你问出具体问题才给答复;完成后让同伴临时改一项条件。

  • 连续完成核单、需求访谈、路线检查、材料准备和同事交接。
  • 听懂本课6组工作交流,并给出对应回应。
  • 在“同伴告知第七位游客加入且需要16:00直接去车站。模拟组织方确认人数可以增加,但送站车辆尚待回复,请给出当前可执行安排与待办。”的变化情境中使用本课表达。

本次重点词块:reviewed、exact requirements、meat stock、contact card、keyword outline。先理解用途,再跟读;不需要一次记住所有拼写。

完整材料

把这组句子放回本课任务。每句都有具体用途,可以分段练习。

I have reviewed our Friday booking: six guests, a nine a.m. hotel pickup and a four p.m. return to the same hotel.

我已核对周五订单:六位游客,上午九点酒店接,下午四点返回同一酒店。

词块对照
  • reviewed:已核对

The guide and vehicle are included, while lunch is paid separately. Please ask me about any item that is unclear.

包含导游与车辆,午餐另付。任何项目不清楚,请问我。

词块对照
  • The guide and vehicle are included, while lunch is paid separately. Please ask me about any item that is unclear.:包含导游与车辆,午餐另付。任何项目不清楚,请问我。

You have told me that one person needs less walking and another avoids meat; let me confirm the exact requirements with each person.

你们告诉我,一位需要少走路,另一位不吃肉;让我分别确认具体要求。

词块对照
  • exact requirements:具体要求

Site staff have confirmed the gentler route on this practice map, with a rest stop before the next section.

场地工作人员已确认这张练习地图上的平缓路线,下一段前有休息点。

词块对照
  • Site staff have confirmed the gentler route on this practice map, with a rest stop before the next section.:场地工作人员已确认这张练习地图上的平缓路线,下一段前有休息点。

The driver has confirmed our pickup point and a vehicle suitable for the group; any further changes will be agreed before we move.

司机已确认接客点及适合本团的车辆,进一步变化会在移动前协商确认。

词块对照
  • The driver has confirmed our pickup point and a vehicle suitable for the group; any further changes will be agreed before we move.:司机已确认接客点及适合本团的车辆,进一步变化会在移动前协商确认。

The restaurant has offered a dish without meat or meat stock, but I will explain its actual reply rather than make a general guarantee.

餐厅提供一道不含肉和肉汤的菜,我会转述其实际回复,不作笼统保证。

词块对照
  • meat stock:肉汤

Here is your contact card with the meeting point in English and Chinese. Let us test the agreed contact method together.

这是联系卡,写有中英文集合点。我们一起测试约定联系方式。

词块对照
  • contact card:联系卡

I have kept the working list and necessary confirmations ready, with a separate keyword outline for each commentary stop.

我已备妥工作名单与必要确认记录,每个讲解点另有关键词提纲。

词块对照
  • keyword outline:关键词提纲

The only pending item is the later collection request. Until the driver replies, the original confirmed collection time remains in place.

唯一待办是稍晚接客的请求。司机回复前,仍按原已确认接客时间安排。

词块对照
  • pending item:待办事项

Please repeat the start, finish and lunch arrangement. If your needs change, tell me early so we can coordinate a workable plan.

请复述开始、结束与午餐安排。需求变化请尽早告诉我,方便我们协调可行方案。

词块对照
  • Please repeat the start, finish and lunch arrangement. If your needs change, tell me early so we can coordinate a workable plan.:请复述开始、结束与午餐安排。需求变化请尽早告诉我,方便我们协调可行方案。

句子怎么组合

分清已确认、已提出与仍待回复

have confirmed表示已经取得确认;have requested表示已提出申请,不能当成落实。用The booking says…和The guest says…分别说明订单与游客提供的信息,再问Which detail should we follow?。

The vehicle is confirmed, but the entry time is still pending.

车辆已经确认,但入场时段仍待回复。

词汇与句型讲解

reviewed · 已核对
例句:I have reviewed our Friday booking: six guests, a nine a.m. hotel pickup and a four p.m. return to the same hotel.
exact requirements · 具体要求
例句:You have told me that one person needs less walking and another avoids meat; let me confirm the exact requirements with each person.
meat stock · 肉汤
例句:The restaurant has offered a dish without meat or meat stock, but I will explain its actual reply rather than make a general guarantee.
contact card · 联系卡
例句:Here is your contact card with the meeting point in English and Chinese. Let us test the agreed contact method together.
keyword outline · 关键词提纲
例句:I have kept the working list and necessary confirmations ready, with a separate keyword outline for each commentary stop.
pending item · 待办事项
例句:The only pending item is the later collection request. Until the driver replies, the original confirmed collection time remains in place.

已确认信息 + 明确待办 + 回读检查

一份可用工作单应显示事实、需求、决定与待办状态;口头说明后请游客复述,不依靠点头猜测理解。

需要修正:Every request is already confirmed.

正确或更合适的表达:The route is confirmed; the later collection is still pending.

请求与确认是不同状态,分别说明,避免把计划当作已经落实的安排。

The group is now seven, and the organiser has confirmed the extra place. The hotel return is still the confirmed finish. I have requested a station transfer for the seventh guest; it is pending, so I will update that guest when the provider replies before we finalise the handover.

人数现为七人,组织方已确认增加名额。已确认终点仍是返回酒店。我已为第七位游客申请送站,仍待回复;供应方答复后会通知该游客,再确定交接。

完整工作对话

先听游客或工作人员的话,再尝试回应;需要时看中文与示范。

游客

I need less walking, but I do not need to skip the whole visit.

我需要少走路,但不需要跳过整个参观。

导游

Thank you for clarifying. The confirmed gentler route keeps the main stop and adds a rest. Shall we use that option?

谢谢澄清。已确认的平缓路线保留主要停靠点,并增加休息,我们采用这个选项可以吗?

游客

Yes. What exactly did the restaurant confirm?

可以,餐厅具体确认了什么?

导游

The restaurant has offered a dish without meat or meat stock, but I will explain its actual reply rather than make a general guarantee.

餐厅提供一道不含肉和肉汤的菜,我会转述其实际回复,不作笼统保证。

司机

Driver speaking. I can confirm the later collection now.

我是司机,现在可以确认稍晚接客。

导游

Thank you. Please give me the exact time and point so I can read them back and update all six guests.

谢谢,请给具体时间地点,我复述后更新六位游客。

游客

It is ten twenty at B, with the same blue minibus.

10:20在B点,还是同一辆蓝色小巴。

导游

Confirmed: ten twenty a.m. at B, blue minibus. I have replaced the pending request with this confirmed arrangement.

确认:上午10:20在B点,蓝色小巴。我已用已确认安排替换待办请求。

游客

Could you remind us how to contact you without the app?

不用软件时怎么联系你?

导游

Keep the printed card. It shows our tested backup contact method and the agreed meeting place in both languages.

请保留打印卡,上面有已测试的备用联系方法与双语约定集合点。

游客

We start at nine, return at four, and pay for lunch separately.

九点开始,四点回来,午餐另付。

导游

That is correct. The updated collection is also on the sheet. We are ready to begin once everyone is here.

对,更新后的接客信息也已在工作单上。人齐后我们就准备开始。

理解与应用练习

  1. 先听游客的话。此刻表达的意思是什么?

    听力文字提示

    I need less walking, but I do not need to skip the whole visit.

    我需要少走路,但不需要跳过整个参观。

    1. 可以,餐厅具体确认了什么?
    2. 我是司机,现在可以确认稍晚接客。
    3. 我需要少走路,但不需要跳过整个参观。
    做完后核对答案与解释

    答案:C

    A:刚才这句没有表达“可以,餐厅具体确认了什么?”。再听一次,对照关键词与本课完整对话。

    B:刚才这句没有表达“我是司机,现在可以确认稍晚接客。”。再听一次,对照关键词与本课完整对话。

    C:游客的意思是:我需要少走路,但不需要跳过整个参观。

  2. 结合本课情境,哪句修正了“Every request is already confirmed.”中的问题?

    1. Every request is already confirmed.
    2. The route is confirmed; the later collection is still pending.
    做完后核对答案与解释

    答案:B

    A:这仍是原句。请求与确认是不同状态,分别说明,避免把计划当作已经落实的安排。

    B:一份可用工作单应显示事实、需求、决定与待办状态;口头说明后请游客复述,不依靠点头猜测理解。 请求与确认是不同状态,分别说明,避免把计划当作已经落实的安排。

  3. 准备验收时,哪项记录最能证明协作已经完成?

    1. 只有景点名称的行程列表
    2. 写着“稍后问司机”的便签
    3. 司机确认的时间地点、游客收到更新的记录与未决事项
    做完后核对答案与解释

    答案:C

    A:这不能妥善完成本课任务。完成协作要有实际答复、准确转达和待办处理,不能只有计划句。

    B:这不能妥善完成本课任务。完成协作要有实际答复、准确转达和待办处理,不能只有计划句。

    C:完成协作要有实际答复、准确转达和待办处理,不能只有计划句。

场景开口任务

只看任务提纲,先自己说

连续完成核单、需求访谈、路线检查、材料准备和同事交接。先按工作顺序自己说,卡住时再打开关键词提示。

  • 把订单变成已经核实的工作单,带齐接待材料,并向同事确认分工和备用安排。
  • 能列出订单中的日期、人数、起终点、包含项目与需求。
  • 能指出待确认事项、负责人和下一次反馈时间。
先说一遍,再看参考

I have reviewed our Friday booking: six guests, a nine a.m. hotel pickup and a four p.m. return to the same hotel. The guide and vehicle are included, while lunch is paid separately. Please ask me about any item that is unclear. You have told me that one person needs less walking and another avoids meat; let me confirm the exact requirements with each person. Site staff have confirmed the gentler route on this practice map, with a rest stop before the next section. The driver has confirmed our pickup point and a vehicle suitable for the group; any further changes will be agreed before we move. The restaurant has offered a dish without meat or meat stock, but I will explain its actual reply rather than make a general guarantee. Here is your contact card with the meeting point in English and Chinese. Let us test the agreed contact method together. I have kept the working list and necessary confirmations ready, with a separate keyword outline for each commentary stop. The only pending item is the later collection request. Until the driver replies, the original confirmed collection time remains in place. Please repeat the start, finish and lunch arrangement. If your needs change, tell me early so we can coordinate a workable plan.

我已核对周五订单:六位游客,上午九点酒店接,下午四点返回同一酒店。包含导游与车辆,午餐另付。任何项目不清楚,请问我。你们告诉我,一位需要少走路,另一位不吃肉;让我分别确认具体要求。场地工作人员已确认这张练习地图上的平缓路线,下一段前有休息点。司机已确认接客点及适合本团的车辆,进一步变化会在移动前协商确认。餐厅提供一道不含肉和肉汤的菜,我会转述其实际回复,不作笼统保证。这是联系卡,写有中英文集合点。我们一起测试约定联系方式。我已备妥工作名单与必要确认记录,每个讲解点另有关键词提纲。唯一待办是稍晚接客的请求。司机回复前,仍按原已确认接客时间安排。请复述开始、结束与午餐安排。需求变化请尽早告诉我,方便我们协调可行方案。

参考只是一种说法。可以分句、慢说;需要包括任务的关键信息,不必逐字一样。

换了条件,再完成一次

同伴告知第七位游客加入且需要16:00直接去车站。模拟组织方确认人数可以增加,但送站车辆尚待回复,请给出当前可执行安排与待办。

  • 已确认信息 + 明确待办 + 回读检查
  • 先找出变化了哪项信息,再回应。
先说一遍,再看参考

The group is now seven, and the organiser has confirmed the extra place. The hotel return is still the confirmed finish. I have requested a station transfer for the seventh guest; it is pending, so I will update that guest when the provider replies before we finalise the handover.

人数现为七人,组织方已确认增加名额。已确认终点仍是返回酒店。我已为第七位游客申请送站,仍待回复;供应方答复后会通知该游客,再确定交接。

检查是否真正回应了变化。时间、地点、人数或游客需求不能仍然沿用旧情境。

迁移到新工作条件

换成八人团、不同酒店、另一种饮食需求,用空白工作单重做;同伴保留两条未提供的信息,等你主动询问。

  • 主动问出隐藏信息,而非照读原示例。
  • 游客、司机与工作单对关键安排的理解一致。
  • 能够指出未决事项并安排后续反馈。
先说一遍,再看参考

Before we confirm the plan, I need the exact pickup point and the restaurant reply. These parts are confirmed; those two items remain pending. Let us record who will reply and when.

确认计划前,我还需要具体接客点与餐厅答复。这些部分已确认,那两项仍待回复。我们记录由谁、何时答复。

先独立完成,再请同伴根据具体行为复核。只说计划不代表实际完成。

怎样判断这课练到了?

  • 我能完成“连续完成核单、需求访谈、路线检查、材料准备和同事交接。”这项任务。
  • 能列出订单中的日期、人数、起终点、包含项目与需求。
  • 能指出待确认事项、负责人和下一次反馈时间。

每项分别记:需要示范、需要提示或可以独立完成。自评与真人现场反馈分开。

  • 明天:只看中文任务,先说出本课三句重点表达。
  • 第3天:换姓名、时间或需求,请同伴用本课游客问题及一种近义问法提问。
  • 第7天:把本单元前面三课串起来,做一次连续角色演练;按任务清单找出仍需提示的环节。

完成本单元后,按“一页出团工作单 + 两分钟行程说明 + 三方核实”检查实际表现。需要提示的项目继续补练,阶段验收结合真实开口和他人反馈。

进入阶段工作能力任务

游客追问与不同问法

请同伴改变条件和问法。先回答,再核对参考;参考表达可以用自己的简单英语改写。

哪些来自游客,哪些由组织方确认?

Which details came from the guest, and which did the organiser confirm?

先回应,再核对

I will mark the source of each detail and resolve any difference before finalising the working sheet.

我标明各项来源,差异解决后才定工作单。

继续追问:

Who confirms the final version?

什么情况会让你不能开始带这团?

What would stop you from starting this tour?

先回应,再核对

An unresolved essential condition, such as the wrong guests or an unconfirmed required service, needs coordination before departure.

接错对象或必要服务未确认等主要条件未结,出发前需协调。

继续追问:

What can be confirmed now?

我需要少走路,但不需要跳过整个参观。

I need less walking, but I do not need to skip the whole visit.

先回应,再核对

Thank you for clarifying. The confirmed gentler route keeps the main stop and adds a rest. Shall we use that option?

谢谢澄清。已确认的平缓路线保留主要停靠点,并增加休息,我们采用这个选项可以吗?

可以,餐厅具体确认了什么?

Yes. What exactly did the restaurant confirm?

先回应,再核对

The restaurant has offered a dish without meat or meat stock, but I will explain its actual reply rather than make a general guarantee.

餐厅提供一道不含肉和肉汤的菜,我会转述其实际回复,不作笼统保证。

我是司机,现在可以确认稍晚接客。

Driver speaking. I can confirm the later collection now.

先回应,再核对

Thank you. Please give me the exact time and point so I can read them back and update all six guests.

谢谢,请给具体时间地点,我复述后更新六位游客。

10:20在B点,还是同一辆蓝色小巴。

It is ten twenty at B, with the same blue minibus.

先回应,再核对

Confirmed: ten twenty a.m. at B, blue minibus. I have replaced the pending request with this confirmed arrangement.

确认:上午10:20在B点,蓝色小巴。我已用已确认安排替换待办请求。

不用软件时怎么联系你?

Could you remind us how to contact you without the app?

先回应,再核对

Keep the printed card. It shows our tested backup contact method and the agreed meeting place in both languages.

请保留打印卡,上面有已测试的备用联系方法与双语约定集合点。

九点开始,四点回来,午餐另付。

We start at nine, return at four, and pay for lunch separately.

先回应,再核对

That is correct. The updated collection is also on the sheet. We are ready to begin once everyone is here.

对,更新后的接客信息也已在工作单上。人齐后我们就准备开始。

事实来源与核实范围

WFTGA · 实践导游训练
核实日期:2026-11-04。参考步行、车上、场馆带团、时间管理、受众适配与实践评估范围;本课程未获该机构认证。

杭州官方 · 入境游客数字旅行指南
核实日期:2026-11-04。用于通信、交通、行李、支付与城市服务的查证入口,不把发布时的服务条件当作永久承诺。

本页为原创教学材料,含AI辅助编写及神经合成示范音频。示例人名、时间、金额和路线不是实时服务安排。 更新日期:。编写与维护:导游研习社项目维护者;反馈教材问题。