预约综合：失败后把新安排真正落实第03阶段 · 单元综合任务
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  1. 1听例句
  2. 2学表达
  3. 3做练习
出团准备 · 预约、确认与费用权限 · 第5课

预约综合：失败后把新安排真正落实

连续处理名额不足、替代选择、费用确认、凭证与交通用餐衔接。

模拟条件，出团时替换为已确认信息
这课需要哪些基础？

本单元前面的内容可以先练，也可以需要时回头看。

提交预约前：日期、人数与入场条件 →看懂确认凭证：订单号与姓名不一致 →预约失败：比较替代时段与替代活动 →额外费用：报价、包含范围与谁能批准 →

把这组句子放回本课任务。每句都有具体用途，可以分段练习。

01

Our eleven a.m. request has not been confirmed because there are not enough places for all six guests.

十一点申请因没有足够六人名额而未确认。

拆开听，看看怎么说
02

The booking staff have offered eleven thirty for the whole group, or an indoor exhibition at our original time.

预约工作人员提供全团11:30场，或按原时间参观室内展陈。

拆开听，看看怎么说
03

The later session keeps the original visit, with lunch thirty minutes later; the restaurant has confirmed that it can serve us then.

较晚场次保留原参观，午餐延后三十分钟；餐厅已确认可以届时接待。

拆开听，看看怎么说
04

To make that connection, the provider offers an optional shuttle for one hundred and twenty Chinese yuan for all six guests.

为衔接安排，提供方提供可选接驳，六人整团人民币120元。

拆开听，看看怎么说
05

That is the full group price for this transfer only, and it is separate from the original booking.

这是本次接驳的整团总价，独立于原订单。

拆开听，看看怎么说
06

You have agreed to the later visit and the shuttle total. I have asked the provider to confirm both before collecting the group.

你们已同意较晚参观和接驳总价，我已请提供方在集合前确认两项。

拆开听，看看怎么说
07

The new booking confirmation now lists all six guests for eleven thirty; please keep the original record available for entry checks.

新的预约确认现列明六位11:30入场，请备好原记录供核验。

拆开听，看看怎么说
08

The vehicle is confirmed at pickup point B at eleven fifteen, and the driver has read back the new arrangement.

车辆已确认11:15在B接客点接，司机已复述新安排。

拆开听，看看怎么说
09

Payment is made to the named provider with the agreed receipt. Please compare the amount before you approve it.

向指定提供方付款并取得约定凭证，请批准付款前核对金额。

拆开听，看看怎么说
10

Could you repeat the pickup point, entry time and separate charge? I have updated the working sheet and told the restaurant.

可以复述接客点、入场时间与另付费用吗？我已更新工作单并通知餐厅。

拆开听，看看怎么说

本次重点词块：not been confirmed、connection、full group price、original record、read back。先理解用途，再跟读；不需要一次记住所有拼写。

本课内容来源与使用说明

WFTGA · 实践导游训练
核实日期：2026-11-04。参考步行、车上、场馆带团、时间管理、受众适配与实践评估范围；本课程未获该机构认证。

杭州官方 · 入境游客数字旅行指南
核实日期：2026-11-04。用于通信、交通、行李、支付与城市服务的查证入口，不把发布时的服务条件当作永久承诺。

杭州官方 · 机场支付协助服务
核实日期：2026-11-04。提供支付、换汇、ATM及服务中心的咨询方向；不沿用旧营业时间、费率或退税门槛。

查看本课完整文字教材、音频与参考答案
完整教材 · 中文解释 / 英语音频

预约综合：失败后把新安排真正落实：完整文字稿与练习

这课解决什么工作问题？

连续处理名额不足、替代选择、费用确认、凭证与交通用餐衔接。

模拟六人11:00原场无名额；工作人员确认11:30可约，餐厅同意午餐延后半小时，司机确认接驳整团120元。用“限制—选项—影响—同意—新确认—通知”提纲完成连续沟通。同伴不给出所有信息，必须主动问人数、时段、总价、包含范围及是否有权落实。金额时刻仅为演练条件。

  • 连续处理名额不足、替代选择、费用确认、凭证与交通用餐衔接。
  • 听懂本课6组工作交流，并给出对应回应。
  • 在“模拟11:30也不再可用；展陈仍可六人11:00进入且不需额外接驳。请撤回失效选项，说明费用与时间影响并重新征求同意。”的变化情境中使用本课表达。

本次重点词块：not been confirmed、connection、full group price、original record、read back。先理解用途，再跟读；不需要一次记住所有拼写。

完整材料

把这组句子放回本课任务。每句都有具体用途，可以分段练习。

Our eleven a.m. request has not been confirmed because there are not enough places for all six guests.

十一点申请因没有足够六人名额而未确认。

词块对照
  • not been confirmed：尚未确认

The booking staff have offered eleven thirty for the whole group, or an indoor exhibition at our original time.

预约工作人员提供全团11:30场，或按原时间参观室内展陈。

词块对照
  • The booking staff have offered eleven thirty for the whole group, or an indoor exhibition at our original time.：预约工作人员提供全团11:30场，或按原时间参观室内展陈。

The later session keeps the original visit, with lunch thirty minutes later; the restaurant has confirmed that it can serve us then.

较晚场次保留原参观，午餐延后三十分钟；餐厅已确认可以届时接待。

词块对照
  • The later session keeps the original visit, with lunch thirty minutes later; the restaurant has confirmed that it can serve us then.：较晚场次保留原参观，午餐延后三十分钟；餐厅已确认可以届时接待。

To make that connection, the provider offers an optional shuttle for one hundred and twenty Chinese yuan for all six guests.

为衔接安排，提供方提供可选接驳，六人整团人民币120元。

词块对照
  • connection：衔接

That is the full group price for this transfer only, and it is separate from the original booking.

这是本次接驳的整团总价，独立于原订单。

词块对照
  • full group price：整团总价

You have agreed to the later visit and the shuttle total. I have asked the provider to confirm both before collecting the group.

你们已同意较晚参观和接驳总价，我已请提供方在集合前确认两项。

词块对照
  • You have agreed to the later visit and the shuttle total. I have asked the provider to confirm both before collecting the group.：你们已同意较晚参观和接驳总价，我已请提供方在集合前确认两项。

The new booking confirmation now lists all six guests for eleven thirty; please keep the original record available for entry checks.

新的预约确认现列明六位11:30入场，请备好原记录供核验。

词块对照
  • original record：原始记录

The vehicle is confirmed at pickup point B at eleven fifteen, and the driver has read back the new arrangement.

车辆已确认11:15在B接客点接，司机已复述新安排。

词块对照
  • read back：复述核对

Payment is made to the named provider with the agreed receipt. Please compare the amount before you approve it.

向指定提供方付款并取得约定凭证，请批准付款前核对金额。

词块对照
  • Payment is made to the named provider with the agreed receipt. Please compare the amount before you approve it.：向指定提供方付款并取得约定凭证，请批准付款前核对金额。

Could you repeat the pickup point, entry time and separate charge? I have updated the working sheet and told the restaurant.

可以复述接客点、入场时间与另付费用吗？我已更新工作单并通知餐厅。

词块对照
  • separate charge：另付费用

句子怎么组合

用状态词与条件句说明预约

requested是已申请，confirmed是已确认，pending是待处理。If引出条件，before说明先后；未取得确认前不能说We are booked。费用用per person和total区分单位。

The request is pending; please do not make an extra payment before we confirm the total.

请求仍待处理；确认总额前，请不要额外付款。

词汇与句型讲解

not been confirmed · 尚未确认
例句：Our eleven a.m. request has not been confirmed because there are not enough places for all six guests.
connection · 衔接
例句：To make that connection, the provider offers an optional shuttle for one hundred and twenty Chinese yuan for all six guests.
full group price · 整团总价
例句：That is the full group price for this transfer only, and it is separate from the original booking.
original record · 原始记录
例句：The new booking confirmation now lists all six guests for eleven thirty; please keep the original record available for entry checks.
read back · 复述核对
例句：The vehicle is confirmed at pickup point B at eleven fifteen, and the driver has read back the new arrangement.
separate charge · 另付费用
例句：Could you repeat the pickup point, entry time and separate charge? I have updated the working sheet and told the restaurant.

限制 → 可用方案 → 同意 → 确认 → 通知

每个状态都要有具体信息支撑，不能在游客选择后跳过供应方确认，也不能只更新自己知道的时间。

需要修正：The guests accepted, so the vehicle must be confirmed.

正确或更合适的表达：The guests accepted; the provider has now confirmed the vehicle.

游客同意与车辆落实是不同事实，分别核实再连成工作结果。

The later session is no longer available, so we cannot use that option. The exhibition remains confirmed for six at eleven, with the original lunch time and no extra shuttle charge. Would you accept it? I will record your choice and confirm the final plan with the organiser.

较晚场次已不可用，不能再采用该选项。展陈仍确认可六人十一点进入，午餐原时间，不另付接驳费。你们接受吗？我会记录选择并与组织方确认最终计划。

完整工作对话

先听游客或工作人员的话，再尝试回应；需要时看中文与示范。

游客

We want to keep the original visit. Can everyone enter together?

我们想保留原参观，能全部一起入场吗？

导游

Staff have offered eleven thirty for all six. I am checking the meal and transport connection before we accept it.

工作人员提供六人11:30同场，接受前我正在核对用餐与交通衔接。

餐厅工作人员

Restaurant speaking. We can serve lunch thirty minutes later.

我是餐厅，可以延后三十分钟供餐。

导游

Thank you. I have recorded your confirmation and will explain the later lunch to all six guests.

谢谢，我已记录确认，会向六位说明午餐延后。

游客

How much extra is the shuttle for everyone?

全体接驳额外多少钱？

导游

To make that connection, the provider offers an optional shuttle for one hundred and twenty Chinese yuan for all six guests.

为衔接安排，提供方提供可选接驳，六人整团人民币120元。

游客

We accept that price. Please go ahead.

我们接受价格，请安排。

导游

Thank you. I will obtain the final booking and vehicle confirmations now, then give you the exact meeting details.

谢谢，我现在取得最终预约和车辆确认，再给你具体集合信息。

服务人员

Provider speaking. Both are confirmed, with pickup at B at eleven fifteen.

我是提供方，两项已确认，11:15在B点接。

导游

The vehicle is confirmed at pickup point B at eleven fifteen, and the driver has read back the new arrangement.

车辆已确认11:15在B接客点接，司机已复述新安排。

游客

We meet at B at eleven fifteen, enter at eleven thirty, and pay one hundred and twenty yuan for the group transfer.

11:15在B集合，11:30入场，整团接驳120元。

导游

Correct. Lunch is thirty minutes later as confirmed. Please keep the booking record and receipt with you.

对，午餐按已确认安排延后三十分钟。请保留预约记录与凭证。

理解与应用练习

  1. 先听游客的话。此刻表达的意思是什么？

    听力文字提示

    We want to keep the original visit. Can everyone enter together?

    我们想保留原参观，能全部一起入场吗？

    1. 我们想保留原参观，能全部一起入场吗？
    2. 我是餐厅，可以延后三十分钟供餐。
    3. 全体接驳额外多少钱？
    做完后核对答案与解释

    答案：A

    A：游客的意思是：我们想保留原参观，能全部一起入场吗？

    B：刚才这句没有表达“我是餐厅，可以延后三十分钟供餐。”。再听一次，对照关键词与本课完整对话。

    C：刚才这句没有表达“全体接驳额外多少钱？”。再听一次，对照关键词与本课完整对话。

  2. 结合本课情境，哪句修正了“The guests accepted, so the vehicle must be confirmed.”中的问题？

    1. The guests accepted, so the vehicle must be confirmed.
    2. The guests accepted; the provider has now confirmed the vehicle.
    做完后核对答案与解释

    答案：B

    A：这仍是原句。游客同意与车辆落实是不同事实，分别核实再连成工作结果。

    B：每个状态都要有具体信息支撑，不能在游客选择后跳过供应方确认，也不能只更新自己知道的时间。 游客同意与车辆落实是不同事实，分别核实再连成工作结果。

  3. 替代方案再次失效后，最需要避免什么？

    1. 重新核对游客是否接受新安排
    2. 说明旧方案已失效并重新比较
    3. 继续使用旧确认和旧费用说辞
    做完后核对答案与解释

    答案：C

    A：这不能妥善完成本课任务。失效安排不能继续当作可执行承诺；时间、费用与通知需一并更新。

    B：这不能妥善完成本课任务。失效安排不能继续当作可执行承诺；时间、费用与通知需一并更新。

    C：失效安排不能继续当作可执行承诺；时间、费用与通知需一并更新。

场景开口任务

只看任务提纲，先自己说

连续处理名额不足、替代选择、费用确认、凭证与交通用餐衔接。先按工作顺序自己说，卡住时再打开关键词提示。

  • 核对预约状态与凭证，在名额不足或费用变化时取得可执行的替代安排和明确同意。
  • 能核对日期、人数、时段、姓名、凭证与当前状态。
  • 能说明替代方案、费用与授权，取得同意后再落实。
先说一遍，再看参考

Our eleven a.m. request has not been confirmed because there are not enough places for all six guests. The booking staff have offered eleven thirty for the whole group, or an indoor exhibition at our original time. The later session keeps the original visit, with lunch thirty minutes later; the restaurant has confirmed that it can serve us then. To make that connection, the provider offers an optional shuttle for one hundred and twenty Chinese yuan for all six guests. That is the full group price for this transfer only, and it is separate from the original booking. You have agreed to the later visit and the shuttle total. I have asked the provider to confirm both before collecting the group. The new booking confirmation now lists all six guests for eleven thirty; please keep the original record available for entry checks. The vehicle is confirmed at pickup point B at eleven fifteen, and the driver has read back the new arrangement. Payment is made to the named provider with the agreed receipt. Please compare the amount before you approve it. Could you repeat the pickup point, entry time and separate charge? I have updated the working sheet and told the restaurant.

十一点申请因没有足够六人名额而未确认。预约工作人员提供全团11:30场，或按原时间参观室内展陈。较晚场次保留原参观，午餐延后三十分钟；餐厅已确认可以届时接待。为衔接安排，提供方提供可选接驳，六人整团人民币120元。这是本次接驳的整团总价，独立于原订单。你们已同意较晚参观和接驳总价，我已请提供方在集合前确认两项。新的预约确认现列明六位11:30入场，请备好原记录供核验。车辆已确认11:15在B接客点接，司机已复述新安排。向指定提供方付款并取得约定凭证，请批准付款前核对金额。可以复述接客点、入场时间与另付费用吗？我已更新工作单并通知餐厅。

参考只是一种说法。可以分句、慢说；需要包括任务的关键信息，不必逐字一样。

换了条件，再完成一次

模拟11:30也不再可用；展陈仍可六人11:00进入且不需额外接驳。请撤回失效选项，说明费用与时间影响并重新征求同意。

  • 限制 → 可用方案 → 同意 → 确认 → 通知
  • 先找出变化了哪项信息，再回应。
先说一遍，再看参考

The later session is no longer available, so we cannot use that option. The exhibition remains confirmed for six at eleven, with the original lunch time and no extra shuttle charge. Would you accept it? I will record your choice and confirm the final plan with the organiser.

较晚场次已不可用，不能再采用该选项。展陈仍确认可六人十一点进入，午餐原时间，不另付接驳费。你们接受吗？我会记录选择并与组织方确认最终计划。

检查是否真正回应了变化。时间、地点、人数或游客需求不能仍然沿用旧情境。

迁移到新工作条件

换成八人和两种不同计价方式，同伴隐藏一项预约状态；问清后完成整段协商。

  • 能算清单位与总额。
  • 取得实际预约答复后才承诺。
  • 把更新送达司机、餐厅、游客和工作单。
先说一遍，再看参考

Before you decide, I need to confirm the available places and the total for eight people. This option changes the entry time and the separate charge. Here is the confirmed reply; does that work for your group?

决定前，我需要确认名额和八人总额。该选项改变入场时间与另付费用。这是已确认答复，适合你们团队吗？

先独立完成，再请同伴根据具体行为复核。只说计划不代表实际完成。

怎样判断这课练到了？

  • 我能完成“连续处理名额不足、替代选择、费用确认、凭证与交通用餐衔接。”这项任务。
  • 能核对日期、人数、时段、姓名、凭证与当前状态。
  • 能说明替代方案、费用与授权，取得同意后再落实。

每项分别记：需要示范、需要提示或可以独立完成。自评与真人现场反馈分开。

  • 明天：只看中文任务，先说出本课三句重点表达。
  • 第3天：换姓名、时间或需求，请同伴用本课游客问题及一种近义问法提问。
  • 第7天：把本单元前面三课串起来，做一次连续角色演练；按任务清单找出仍需提示的环节。

完成本单元后，按“一页出团工作单 + 两分钟行程说明 + 三方核实”检查实际表现。需要提示的项目继续补练，阶段验收结合真实开口和他人反馈。

进入阶段工作能力任务

游客追问与不同问法

请同伴改变条件和问法。先回答，再核对参考；参考表达可以用自己的简单英语改写。

屏幕显示可用，表示团队已预约吗？

The screen says available. Does that mean our group is booked?

先回应，再核对

Availability is not a completed booking. We need the correct date, group details and confirmation.

可用不等于预约完成，需正确日期团队信息和确认。

继续追问：

Where is the confirmation reference?

谁能批准价差？

Who can approve a price change?

先回应，再核对

We must identify the responsible organiser and obtain the guest's agreement where needed before confirming any change.

应找负责组织方，必要时取得游客同意后再落实变更。

继续追问：

What is included in the original price?

我们想保留原参观，能全部一起入场吗？

We want to keep the original visit. Can everyone enter together?

先回应，再核对

Staff have offered eleven thirty for all six. I am checking the meal and transport connection before we accept it.

工作人员提供六人11:30同场，接受前我正在核对用餐与交通衔接。

我是餐厅，可以延后三十分钟供餐。

Restaurant speaking. We can serve lunch thirty minutes later.

先回应，再核对

Thank you. I have recorded your confirmation and will explain the later lunch to all six guests.

谢谢，我已记录确认，会向六位说明午餐延后。

全体接驳额外多少钱？

How much extra is the shuttle for everyone?

先回应，再核对

To make that connection, the provider offers an optional shuttle for one hundred and twenty Chinese yuan for all six guests.

为衔接安排，提供方提供可选接驳，六人整团人民币120元。

我们接受价格，请安排。

We accept that price. Please go ahead.

先回应，再核对

Thank you. I will obtain the final booking and vehicle confirmations now, then give you the exact meeting details.

谢谢，我现在取得最终预约和车辆确认，再给你具体集合信息。

我是提供方，两项已确认，11:15在B点接。

Provider speaking. Both are confirmed, with pickup at B at eleven fifteen.

先回应，再核对

The vehicle is confirmed at pickup point B at eleven fifteen, and the driver has read back the new arrangement.

车辆已确认11:15在B接客点接，司机已复述新安排。

11:15在B集合，11:30入场，整团接驳120元。

We meet at B at eleven fifteen, enter at eleven thirty, and pay one hundred and twenty yuan for the group transfer.

先回应，再核对

Correct. Lunch is thirty minutes later as confirmed. Please keep the booking record and receipt with you.

对，午餐按已确认安排延后三十分钟。请保留预约记录与凭证。

事实来源与核实范围

WFTGA · 实践导游训练
核实日期：2026-11-04。参考步行、车上、场馆带团、时间管理、受众适配与实践评估范围；本课程未获该机构认证。

杭州官方 · 入境游客数字旅行指南
核实日期：2026-11-04。用于通信、交通、行李、支付与城市服务的查证入口，不把发布时的服务条件当作永久承诺。

杭州官方 · 机场支付协助服务
核实日期：2026-11-04。提供支付、换汇、ATM及服务中心的咨询方向；不沿用旧营业时间、费率或退税门槛。

本页为原创教学材料，含AI辅助编写及神经合成示范音频。示例人名、时间、金额和路线不是实时服务安排。 更新日期：。编写与维护：导游研习社项目维护者；反馈教材问题。